Equiniti cant find my shares from Abbey National

Canarymike9

Hi All

Hopefully I can get some advice... A million years ago I had an account with Abbey National and was allocated shares when it was bought out by Santander - stupidly I opted out of paper communication and forgot all about it... having been recently made redundant I was going through my finances and at the same time got my regular email from Santander Sharepoint reporting that I had been paid my dividend on my share holding - I called them to ask how I could see what I have and the answer was to log in with my shareholder number (which is on all paperwork comms but not emails!) - needless to say I couldn't find any paperwork from many years ago and was advised to write to Equiniti with my address and contact details. I did this and got a reply asking for more information... I sent every address I had (which was quite a few!) in the last 20 years plus copies of the emails sent referencing the dividend payments - again they have written back saying they cant find me under the details I sent...
I am at a loss as to what to do next - I am assuming they exist or I wouldn't get emails saying they do! What can I do to find this number as Equiniti are obviously putting the problem back to me and I have no further information I can give them!

HELP!

FrugaiMacDugal

Are you still getting regular dividends?

eskbanker

Does https://portfolio.shareview.co.uk/7/Portfolio/santanderportfolio/en/Anonymous/Pages/forgottenusername.aspx help?

wmb194

Canarymike9 said:

Hi All

Hopefully I can get some advice... A million years ago I had an account with Abbey National and was allocated shares when it was bought out by Santander - stupidly I opted out of paper communication and forgot all about it...

having been recently made redundant I was going through my finances and at the same time got my regular email from Santander Sharepoint reporting that I had been paid my dividend on my share holding -

I called them to ask how I could see what I have and the answer was to log in with my shareholder number (which is on all paperwork comms but not emails!) -

needless to say I couldn't find any paperwork from many years ago and was advised to write to Equiniti with my address and contact details.

I did this and got a reply asking for more information... I sent every address I had (which was quite a few!) in the last 20 years plus copies of the emails sent referencing the dividend payments - again they have written back saying they cant find me under the details I sent...


I am at a loss as to what to do next - I am assuming they exist or I wouldn't get emails saying they do! What can I do to find this number as Equiniti are obviously putting the problem back to me and I have no further information I can give them!

HELP!

You've been receiving the dividend payments? There are no identifying reference numbers on the deposits to your bank account? E.g., there might be a reference number against the transaction on the bank statement.

Canarymike9

FrugaiMacDugal said:

Are you still getting regular dividends?

Well according to the email they sent me... but the only way to find out is to log in and I need a shareholder number which they cant give me?

LHW99

Would this help?

https://www.gretel.co.uk/search-for-lost-shares

(Gretel is mentioned frequently on here, and isn't a scam despite the raher strange name)

poppystar

Canarymike9 said:

FrugaiMacDugal said:

Are you still getting regular dividends?

Well according to the email they sent me... but the only way to find out is to log in and I need a shareholder number which they cant give me?

Surely any dividends would be being paid into a linked bank account that you would be aware of? Have you changed bank accounts since you had the shares? 

wmb194

Canarymike9 said:

FrugaiMacDugal said:

Are you still getting regular dividends?

Well according to the email they sent me... but the only way to find out is to log in and I need a shareholder number which they cant give me?

So you haven't received any cash to your bank account? Sending an email to say a dividend has been paid could just be a bulk mailing list that includes old shareholders. Or is it detailed? E.g., stating the number of shares and the total amount that you'll receive.

You're certain you didn't sell them? Usually the registrar can find people using their personal details.

TheBanker

Canarymike9 said:

Hi All

Hopefully I can get some advice... A million years ago I had an account with Abbey National and was allocated shares when it was bought out by Santander - stupidly I opted out of paper communication and forgot all about it... having been recently made redundant I was going through my finances and at the same time got my regular email from Santander Sharepoint reporting that I had been paid my dividend on my share holding - I called them to ask how I could see what I have and the answer was to log in with my shareholder number (which is on all paperwork comms but not emails!) - needless to say I couldn't find any paperwork from many years ago and was advised to write to Equiniti with my address and contact details. I did this and got a reply asking for more information... I sent every address I had (which was quite a few!) in the last 20 years plus copies of the emails sent referencing the dividend payments - again they have written back saying they cant find me under the details I sent...
I am at a loss as to what to do next - I am assuming they exist or I wouldn't get emails saying they do! What can I do to find this number as Equiniti are obviously putting the problem back to me and I have no further information I can give them!

HELP!

Customers were actually allocated shares in Abbey National plc when it de-mutualised in 1989. These shares were converted to Santander shares when Santander acquired Abbey in 2004. Or were you a customer of Alliance and Leicester which demutualised in 1997 and was acquired by Santander in 2008?

If you provided your email address at this point, I am surprised you did not also provide bank details for payment of the dividend. I believe Equiniti will send a the dividend by cheque where they don't hold bank details, but obviously this only works if they know your current address. Do you ever recall receiving dividend cheques?

Who is sending the emails about the dividends? You mention Santander Sharepoint, is this a typo? Because Sharepoint is a piece of Microsoft software. Equinitiy's online service for Santander shareholders is called Santander Shareview. 

x44

wmb194 said:

So you haven't received any cash to your bank account? Sending an email to say a dividend has been paid could just be a bulk mailing list that includes old shareholders. Or is it detailed? E.g., stating the number of shares and the total amount that you'll receive.

I receive emails from Equiniti Shareview at dividend payout time for a completely different holding.

They come from no-reply@email.equiniti.com

It is addressed to Dear Participant rather than me by name.

The email contains no info about my specific holding just that it has been paid and the rate/share that it has been paid at, and follows on to invite the recipient to login requiring your shareview username. date of birth and password to obtain the detailed dividend slip pdf

Try going though the Equinit shareview lost username ID proceedure

The first page requires your email address and date of birth - no idea what happens on the next page!

20122013

You can always do a Subject or Data access request.. to the bank and Equniti (the would have transfer your data to the current organisation. ICO had said that there is no law to say how far back they need to store your data for but no harm trying.They have to supply all your data within 30 days but if you be specific about what data you need it can take less time but no guarantee. No need to mention you have misplaced your share holder number because more hoops to jump through, they may ask for it- as it will help them to do less work but they should still be able to find your records. 

EQ's details:
customer@equiniti.com
Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA

This is the template I use and the clock start ticking and I do not send any ID until they asks me :

*****************************************************************************************************************************

                                                        your full postal address 
                                                        your email address (if you want to them to email you)

Data Protection Officer
xx Company's address

 
<today's date>
 
Dear Data Protection Officer
 
RE: Subject access request / <Your full name>
Policy number xxx < if you do not know it leave this out>
 
Please supply all the personal data you hold about me, which I am entitled to receive under data protection law, to present. If you need any more information, please let me know as soon as possible.
 
I would prefer to receive the <data in printed out and voice recorded format.> Please change this if you want it to be emailed to you
 
It may be helpful for you to know that data protection law requires you to respond to a request for personal data within one calendar month.
 
If you do not normally deal with these requests, please pass this letter to your data protection officer or relevant staff member.
 
If you need advice on dealing with this request, the Information Commissioner’s Office can assist you. Its website is ico.org.uk, or it can be contacted on 0303 123 1113.
 
Yours faithfully,
<YOUR NAME>

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