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Ryanair - removed from flight due to my seat not existing! Claim going nowhere...
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silvercar said:eskbanker said:silvercar said:eskbanker said:silvercar said:eskbanker said:silvercar said:eskbanker said:Goldust said:I was told I could do this but of course it could be more Ryanair lies but I am looking to recover my costs for the night in a hotel that I couldn't use and also cost of a trip I had booked which I could no longer avail of. Plus we are entitled to EU261 compensation as far as I can tell.
However, OP is trying to claim for wasted costs in Berlin, which are outside the scope of the regulations.
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm#care-overbooked-1In any case, RyanAir operate as each booking being a single flight rather than a return. So your flight from Berlin to London would be a point of departure.
OP did you stay in a hotel in Manchester due to the delayed departure? If so, you could claim those costs back.
Regarding expenses - they clearly stated they would cover any losses which included hotel stay and excursions but I wouldn't be surprised if they lied. And to be honest I only let it go to the next day because they said this even though I could have gotten to a Jet2 flight instead the same day but they straight up said they "don't have an arrangement with that airline".
Of course it's all rubbish but as a minimum the EU261 compensation is due but they are saying I have to wait 60 days for them just to respond to my initial query. Which will no doubt be a request for more information.
I'm just looking for the path of least resistance here to at least get back what I've lost but they treat you like utter garbage and it's quite upsetting. I was under the impression if they didn't have enough seats, they are also supposed to ask for people to volunteer to get off before throwing you off but they didn't do that either.0 -
Goldust said:We stayed in Manchester - they paid for and arranged that.
Regarding expenses - they clearly stated they would cover any losses which included hotel stay and excursions but I wouldn't be surprised if they lied. And to be honest I only let it go to the next day because they said this even though I could have gotten to a Jet2 flight instead the same day but they straight up said they "don't have an arrangement with that airline".Goldust said:Of course it's all rubbish but as a minimum the EU261 compensation is due but they are saying I have to wait 60 days for them just to respond to my initial query. Which will no doubt be a request for more information.
I'm just looking for the path of least resistance here to at least get back what I've lost but they treat you like utter garbage and it's quite upsetting.Goldust said:
I was under the impression if they didn't have enough seats, they are also supposed to ask for people to volunteer to get off before throwing you off but they didn't do that either.1 -
Goldust said:silvercar said:eskbanker said:silvercar said:eskbanker said:silvercar said:eskbanker said:silvercar said:eskbanker said:Goldust said:I was told I could do this but of course it could be more Ryanair lies but I am looking to recover my costs for the night in a hotel that I couldn't use and also cost of a trip I had booked which I could no longer avail of. Plus we are entitled to EU261 compensation as far as I can tell.
However, OP is trying to claim for wasted costs in Berlin, which are outside the scope of the regulations.
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm#care-overbooked-1In any case, RyanAir operate as each booking being a single flight rather than a return. So your flight from Berlin to London would be a point of departure.
OP did you stay in a hotel in Manchester due to the delayed departure? If so, you could claim those costs back.
However agree its rubbish that they're so deceitful/misinformed, especially when it means you make decisions based on that. Ideally with the right info, you'd have travelled the same day, not missed (as much) and just claimed the cost of the alternative flight (plus the minimal duty of care eg food if applicable). However I can understand if you're wary of spending more money out of pocket in the hopes of getting it back.1 -
Thank you @eskbanker and @saajan_12. It’s not worth claiming on my insurance due to excess plus I don’t think I’ll be getting any proof of what happened anytime soon from Ryanair.The EU261 payment would cover my losses so I’d be ok with walking away with that, put it down to experience and never use them again. But as you said, 60 days is ridiculous and I have told them this is a black and white case and it makes no sense. But both on live chat and telephone it feels like the almost take pleasure in just saying computer says no and no further engagement is possible.And you’re right - their lies persuaded me to just let it go based on the fact they would compensate me rather than go it alone and try to sort alternative arrangements. Although I’d probably have to bequeath it in my will by the time I got that money back.The worst part of all is I had special assistance booked so we were first on the plane and told to wait at the back which we did while the entire plane filled up and then we got thrown off. If I’d not booked the special assistance (which you usually end up at the back with where the seats don’t exist on smaller aircraft) all would have been fine.0
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mebu60 said:Question for @eskbanker :
If the OP had booked themselves on the other airline's flight the same day, would Ryanair have been obliged to refund that cost?1 -
pmcgurk said:mebu60 said:Question for @eskbanker :
If the OP had booked themselves on the other airline's flight the same day, would Ryanair have been obliged to refund that cost?0
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