P&O

Pollycat

Don't people have a degree of personal responsibility to ensure their travel documents are in order?

zagfles

Pollycat said:

Don't people have a degree of personal responsibility to ensure their travel documents are in order?

Obviously. Did anyone suggest otherwise? Just like holiday providers have a degree of responsibility to point out obvious and blatant problems with documentation they are supplied with. 

Pollycat

zagfles said:

Pollycat said:

Don't people have a degree of personal responsibility to ensure their travel documents are in order?

Obviously. Did anyone suggest otherwise? Just like holiday providers have a degree of responsibility to point out obvious and blatant problems with documentation they are supplied with. 

I don't agree that they do - for reasons mentioned above.

The responsibility lies with the traveller

zagfles

maman said:

The current situation is that P&0 don't check the information given in advance so that's why OP was turned away.

Whether they could check is another question. I'd have thought they could introduce an algorithm that could check when inputting information and produce a warning message. 

Incidentally, many different nationalities board cruise ships out of Southampton. Many visitors fly over, visit the UK and then do a European or Baltic cruise and then fly home. Many Americans fly one way and cruise the other. 

Yup, it'd be simple to check, and good CS. The idea they shouldn't check for blatant errors because that'll mean people will assume everything is guaranteed to be 100% fine if blatant errors aren't found is just    Like if I went to the doctors for a well man checkup and they didn't find some obscure medical problem because they don't test for absolutely everything. 

zagfles

Pollycat said:

zagfles said:

Pollycat said:

Don't people have a degree of personal responsibility to ensure their travel documents are in order?

Obviously. Did anyone suggest otherwise? Just like holiday providers have a degree of responsibility to point out obvious and blatant problems with documentation they are supplied with. 

I don't agree that they do - for reasons mentioned above.

The responsibility lies with the traveller

You asked about a "degree" of responsibility. Not full responsibility. Why did you ask about a "degree"? You question a strawman argument (ie that people think they shouldn't have even a "degree" of responsibility) then move the goalposts. Through. 

Pollycat

zagfles said:

Pollycat said:

zagfles said:

Pollycat said:

Don't people have a degree of personal responsibility to ensure their travel documents are in order?

Obviously. Did anyone suggest otherwise? Just like holiday providers have a degree of responsibility to point out obvious and blatant problems with documentation they are supplied with. 

I don't agree that they do - for reasons mentioned above.

The responsibility lies with the traveller

You asked about a "degree" of responsibility. Not full responsibility. Why did you ask about a "degree"? You question a strawman argument (ie that people think they shouldn't have even a "degree" of responsibility) then move the goalposts. Through. 

I mentioned 'degree' because travellers should at least have checked if their documentation is valid.

OK.
Let's be clear here.

Travellers have FULL responsibility to make sure their travel documents are valid.

Travellers shouldn't rely on travel companies to baby sit their passport/visa documentation validity.

P&O say this:

Passport and Visas

Check your passport and visa requirements before you travel to ensure that your holiday runs smoothly.

Passports

Visas

Non-European

World Cruise

Disclaimer: Visa and passport information can change so it is important that you recheck your passport and visa requirements no later than 2 months prior to your holiday departure. The information provided on this site was correct at the time of publishing and is subject to change at any time. It is your responsibility to travel with the correct travel documentation.

Passports

P&O Cruises guests can only board and travel to EU or Schengen area countries* if their passport was issued less than 10 years from the cruise embarkation date.

The passport must have at least three months left before the date of expiry when you disembark (regardless of whether or not the passport has an extension period).

For cruises that travel outside the EU or Schengen area, in line with the requirements of many of these countries, guests are required to have six months validity left on their passports from the date of final disembarkation.

All passports should have sufficient blank pages for entry and exit stamps (applicable to the length and ports of call in your itinerary).

*EU countries include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Additional countries in the Schengen area include: Iceland, Liechtenstein, Norway and Switzerland.

This applies to British Citizen passports however, if you hold a different passport then you should contact the relevant embassies or consulates to confirm your entry requirements. 

If you do not possess the correct documentation you will be denied boarding, without any refund of the cruise fare and subject to any fine or other costs incurred by P&O Cruises.

Why don't people read stuff like this ^^^ during the booking process?
Why do people expect someone else to sort things out for them?

zagfles

Pollycat said:

zagfles said:

Pollycat said:

zagfles said:

Pollycat said:

Don't people have a degree of personal responsibility to ensure their travel documents are in order?

Obviously. Did anyone suggest otherwise? Just like holiday providers have a degree of responsibility to point out obvious and blatant problems with documentation they are supplied with. 

I don't agree that they do - for reasons mentioned above.

The responsibility lies with the traveller

You asked about a "degree" of responsibility. Not full responsibility. Why did you ask about a "degree"? You question a strawman argument (ie that people think they shouldn't have even a "degree" of responsibility) then move the goalposts. Through. 

I mentioned 'degree' because travellers should at least have checked if their documentation is valid.

OK.
Let's be clear here.

Travellers have FULL responsibility to make sure their travel documents are valid.

Travellers shouldn't rely on travel companies to baby sit their passport/visa documentation validity.

P&O say this:

Passport and Visas

Check your passport and visa requirements before you travel to ensure that your holiday runs smoothly.

Passports

Visas

Non-European

World Cruise

Disclaimer: Visa and passport information can change so it is important that you recheck your passport and visa requirements no later than 2 months prior to your holiday departure. The information provided on this site was correct at the time of publishing and is subject to change at any time. It is your responsibility to travel with the correct travel documentation.

Passports

P&O Cruises guests can only board and travel to EU or Schengen area countries* if their passport was issued less than 10 years from the cruise embarkation date.

The passport must have at least three months left before the date of expiry when you disembark (regardless of whether or not the passport has an extension period).

For cruises that travel outside the EU or Schengen area, in line with the requirements of many of these countries, guests are required to have six months validity left on their passports from the date of final disembarkation.

All passports should have sufficient blank pages for entry and exit stamps (applicable to the length and ports of call in your itinerary).

*EU countries include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Additional countries in the Schengen area include: Iceland, Liechtenstein, Norway and Switzerland.

This applies to British Citizen passports however, if you hold a different passport then you should contact the relevant embassies or consulates to confirm your entry requirements. 

If you do not possess the correct documentation you will be denied boarding, without any refund of the cruise fare and subject to any fine or other costs incurred by P&O Cruises.

Why don't people read stuff like this ^^^ during the booking process?
Why do people expect someone else to sort things out for them?

OMG. What are they giving that advice for if it's all the customer's 100% full degree responsibility?? And surely by giving that advice, they are saying that everything will be perfectly fine if the above checks are OK, therefore if someone turns up with a dog chewed passport they'll be OK. 

Pollycat

zagfles said:

Pollycat said:

zagfles said:

Pollycat said:

zagfles said:

Pollycat said:

Don't people have a degree of personal responsibility to ensure their travel documents are in order?

Obviously. Did anyone suggest otherwise? Just like holiday providers have a degree of responsibility to point out obvious and blatant problems with documentation they are supplied with. 

I don't agree that they do - for reasons mentioned above.

The responsibility lies with the traveller

You asked about a "degree" of responsibility. Not full responsibility. Why did you ask about a "degree"? You question a strawman argument (ie that people think they shouldn't have even a "degree" of responsibility) then move the goalposts. Through. 

I mentioned 'degree' because travellers should at least have checked if their documentation is valid.

OK.
Let's be clear here.

Travellers have FULL responsibility to make sure their travel documents are valid.

Travellers shouldn't rely on travel companies to baby sit their passport/visa documentation validity.

P&O say this:

Passport and Visas

Check your passport and visa requirements before you travel to ensure that your holiday runs smoothly.

Passports

Visas

Non-European

World Cruise

Disclaimer: Visa and passport information can change so it is important that you recheck your passport and visa requirements no later than 2 months prior to your holiday departure. The information provided on this site was correct at the time of publishing and is subject to change at any time. It is your responsibility to travel with the correct travel documentation.

Passports

P&O Cruises guests can only board and travel to EU or Schengen area countries* if their passport was issued less than 10 years from the cruise embarkation date.

The passport must have at least three months left before the date of expiry when you disembark (regardless of whether or not the passport has an extension period).

For cruises that travel outside the EU or Schengen area, in line with the requirements of many of these countries, guests are required to have six months validity left on their passports from the date of final disembarkation.

All passports should have sufficient blank pages for entry and exit stamps (applicable to the length and ports of call in your itinerary).

*EU countries include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Additional countries in the Schengen area include: Iceland, Liechtenstein, Norway and Switzerland.

This applies to British Citizen passports however, if you hold a different passport then you should contact the relevant embassies or consulates to confirm your entry requirements. 

If you do not possess the correct documentation you will be denied boarding, without any refund of the cruise fare and subject to any fine or other costs incurred by P&O Cruises.

Why don't people read stuff like this ^^^ during the booking process?
Why do people expect someone else to sort things out for them?

OMG. What are they giving that advice for if it's all the customer's 100% full degree responsibility?? And surely by giving that advice, they are saying that everything will be perfectly fine if the above checks are OK, therefore if someone turns up with a dog chewed passport they'll be OK. 

They are giving all that advice to put the responsibility where it belongs i.e. the traveller.

If the OP's husband had followed that advice they would have realised that their passport was NOT ok.
How much more do you expect holiday companies/travel agents should do?
Why don't you think it should be the responsibility of the traveller?

Why have you introduced the subject of damaged passports?
Do you really think that every travel agent/Holiday Company should replicate what gov.uk say about valid passports?
Seriously?
You are taking this into the realms of fantasy.

May I remind you of this comment:

zagfles said:

Pollycat said:

zagfles said:

Pollycat said:

Don't people have a degree of personal responsibility to ensure their travel documents are in order?

Obviously. Did anyone suggest otherwise? Just like holiday providers have a degree of responsibility to point out obvious and blatant problems with documentation they are supplied with. 

I don't agree that they do - for reasons mentioned above.

The responsibility lies with the traveller

You asked about a "degree" of responsibility. Not full responsibility. Why did you ask about a "degree"? You question a strawman argument (ie that people think they shouldn't have even a "degree" of responsibility) then move the goalposts. Through. 

zagfles

Pollycat said:

zagfles said:

Pollycat said:

zagfles said:

Pollycat said:

zagfles said:

Pollycat said:

Don't people have a degree of personal responsibility to ensure their travel documents are in order?

Obviously. Did anyone suggest otherwise? Just like holiday providers have a degree of responsibility to point out obvious and blatant problems with documentation they are supplied with. 

I don't agree that they do - for reasons mentioned above.

The responsibility lies with the traveller

You asked about a "degree" of responsibility. Not full responsibility. Why did you ask about a "degree"? You question a strawman argument (ie that people think they shouldn't have even a "degree" of responsibility) then move the goalposts. Through. 

I mentioned 'degree' because travellers should at least have checked if their documentation is valid.

OK.
Let's be clear here.

Travellers have FULL responsibility to make sure their travel documents are valid.

Travellers shouldn't rely on travel companies to baby sit their passport/visa documentation validity.

P&O say this:

Passport and Visas

Check your passport and visa requirements before you travel to ensure that your holiday runs smoothly.

Passports

Visas

Non-European

World Cruise

Disclaimer: Visa and passport information can change so it is important that you recheck your passport and visa requirements no later than 2 months prior to your holiday departure. The information provided on this site was correct at the time of publishing and is subject to change at any time. It is your responsibility to travel with the correct travel documentation.

Passports

P&O Cruises guests can only board and travel to EU or Schengen area countries* if their passport was issued less than 10 years from the cruise embarkation date.

The passport must have at least three months left before the date of expiry when you disembark (regardless of whether or not the passport has an extension period).

For cruises that travel outside the EU or Schengen area, in line with the requirements of many of these countries, guests are required to have six months validity left on their passports from the date of final disembarkation.

All passports should have sufficient blank pages for entry and exit stamps (applicable to the length and ports of call in your itinerary).

*EU countries include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Additional countries in the Schengen area include: Iceland, Liechtenstein, Norway and Switzerland.

This applies to British Citizen passports however, if you hold a different passport then you should contact the relevant embassies or consulates to confirm your entry requirements. 

If you do not possess the correct documentation you will be denied boarding, without any refund of the cruise fare and subject to any fine or other costs incurred by P&O Cruises.

Why don't people read stuff like this ^^^ during the booking process?
Why do people expect someone else to sort things out for them?

OMG. What are they giving that advice for if it's all the customer's 100% full degree responsibility?? And surely by giving that advice, they are saying that everything will be perfectly fine if the above checks are OK, therefore if someone turns up with a dog chewed passport they'll be OK. 

They are giving all that advice to put the responsibility where it belongs i.e. the traveller.

If the OP's husband had followed that advice they would have realised that their passport was NOT ok.
How much more do you expect holiday companies/travel agents should do?

I've already said. A simple check on dates, you know, just like they do when you actually turn up to board.

Why don't you think it should be the responsibility of the traveller?

I do. Which you'd realise if you read the thread. But I think it's good CS to point out obvious issues as soon as possible. It'd be a simple check, just like checking they don't enter an invalid date like 31/2/2025. But I understand some people aren't capable of thinking in more than one dimension and can only ever point the finger of blame in one direction and aren't capable of accepting that despite any technical or legal allocation of responsibility, there are times when people or organisations can be more helpful and this is one of them. 

Why have you introduced the subject of damaged passports?

Because a PP was suggesting that they shouldn't make any checks or give any advice because if the check or advice passes/is complied with that would imply that everything is definitely OK. So by checking obvious stuff like dates or giving advice about passport validity etc, if there's another issue not mentioned or checked, like Rover took a bite out of the passport, then the customer would complain that they weren't warned that dog chewed passports may not be accepted.

Do you really think that every travel agent/Holiday Company should replicate what gov.uk say about valid passports?
Seriously?

Err, you literally quoted P&O doing exactly that 
I've been off MSE for a while and I'd forgotten how sanctimonious some posters are. OP had a simple complaint about P&O, that they should have checked dates entered which their own website says won't be accepted for boarding
"P&O Cruises guests can only board and travel to EU or Schengen area countries* if their passport was issued less than 10 years from the cruise embarkation date."
yet on entering a date which clearly doesn't comply, a boarding pass was still issued. It's a simple check that a simple bit of code could check. 
Should have read the terms. Should have read the website. It's the traveller's responsibility. Yeah yeah yeah, obviously. That's not the issue. Issue is the P&O CS could have been more helpful. But I know some still won't get this. Bye. 

Pollycat

You really don't seem to like it when people express alternative views to you.
I'm the second poster on this thread that you've said 'bye' to.
Maybe have a think who the common denominator is...

Bye bye.
🥱