PayPal removed my buyer protection

Wonka_2

Kaipa88 said:

I just want some clarification not an automated response be it via email or with an agent 

But you’ve no right to this - and as @powerful_Rogue points out if you keep pushing them they’re likely to just close your account permanently 

soolin

Kaipa88 said:

I’m assuming they are referring to returns as well as disputes.

I agree, but then it would be highly unusual to do a PayPal claim for a return, surely most people go to the seller site and use the proper process, unless buying unwisely from dodgy sites? 

You can’t insist they give you an exact time frame when buyer protection will be enabled. There’s probably a lot of variable factors involved, history, purchases , length of time and also perhaps they do reviews on a quarterly basis or such like. 

Kaipa88

I have multiple returns that have been refunded as my payment method was PayPal. These weren’t cases or disputes and were never even flagged with PayPal 

se2020

How many returns are you talking about?
They don't like those either..

Kaipa88

I never knew that to be in issue..

MeteredOut

se2020 said:

How many returns are you talking about?
They don't like those either..

Kaipa88 said:

I never knew that to be in issue..

Your unwillingness to give a number (which is entirely within your right) suggests otherwise...

Kaipa88

I’m not going through 13 years of PayPal transactions to provide you with a yearly figure of how many returns I’ve made. Let’s just say it’s probably more than they’d like it seems 

se2020

It's not the actual number, it's the percentage. 

Paypal make money on each transaction. 
They loose money on returns.
If you return more than about 0.75% of the stuff you buy using PayPal you will be costing them money.

If you have been exceeding that in returns for a while the buyer protection claims (that cost them a lot of money) will have pushed you over the limit that they are prepared to loose.

Reinstatement of the account will only come from getting the numbers back right so you'll have to keep making purchases with out making any claims or returns. 

If you can find a way to speak to Dublin support they can confirm that. If you know anyone with a paypal business account you can try getting them to request a support call and speak to them that way.

soolin

Also it must be remembered that PayPal aren’t obliged to provide you with any additional information. They can choose who to deal with and who they prefer not to, your choice is to continue using them without protection or walk away.