Samsungs abismal support!

la531983

Yes this is getting silly now. Starting multiple threads and ignoring the replies in the others.

GingerTim

Vitor said:

- This is an email I have just sent to my solicitor. - 

That escalated quickly!

There's a firm that will be having a bit of a chuckle this morning, at least.

sheramber

la531983 said:

Yes this is getting silly now. Starting multiple threads and ignoring the replies in the others.

If at first you don’t succeed try, try, try again. 

You might get  the answer you want.

DeathByFluffy

This is the Consumer Rights section - do you have a specific consumer rights question? If you're engaging a solicitor I'd leave that to them rather than an Internet forum. 

It may be best moving this to Praise, Vents and Warnings. 

MattMattMattUK

In addition to what others have said. The display can accept HDR10+ signals, it can process them, but as a local dimming LED it will not really have a great representation of them (or indeed even HDR/10), you would need an OLED for that. 

For the TV itself, HDR10/10+ does not need to be enabled separately, a long as HDR is turned on on the TV then it will use the 10/10+ signal data and show that on the info section, it will obviously only show that when the source is actually HDR10/10+. 

RumRat

How do you know you are not getting anything in HDR10+?
If you are feeding it with the correct source that has the feature the TV will implement it. However on a cheap 32" HD set I doubt that you would be aware one way or the other.
There are no settings in any Samsung TV to enable or disable HDR10 or 10+ If the source transmits it the TV shows it.
Are you using a streaming service that supports it, Netflix for instance?

DullGreyGuy

mrspaceman said:
I think Samsung made a mistake on the website and only their 4k (also known as ultra hd) tvs support hdr10+. Mine is only fhd (full HD) . But there is no reason a fhd TV can't support hdr10+. As fhd/4k is the resolution of the TV while hdr10+ is a dynamic colour dolby format. 

HDR10+ is a solution created by Samsung and Amazon that are in direct competition to Dolby Vision, it isnt a Dolby format. Like HDR10 its royalty free unlike DV. 

You generally wouldnt expect there to be any setting about HDR10+ but there probably is a more generic HDR on/off somewhere in the menu system (though it may also not be available in all viewing modes). So presumably the "input plus" you cannot find in the menu system?

Why do you think it isnt supporting HDR10+?
What source are you feeding it that has HDR10+? Have you checked its turned on in your source?

MattMattMattUK

sheramber said:

la531983 said:

Yes this is getting silly now. Starting multiple threads and ignoring the replies in the others.

If at first you don’t succeed try, try, try again. 

You might get  the answer you want.

The definition of insanity is doing the same thing again and again and expecting a different result.

sheramber

MattMattMattUK said:

sheramber said:

la531983 said:

Yes this is getting silly now. Starting multiple threads and ignoring the replies in the others.

If at first you don’t succeed try, try, try again. 

You might get  the answer you want.

The definition of insanity is doing the same thing again and again and expecting a different result.

But common practice if they don’t like the answer.

Has been suggested on  MSE.

It was amusing at work when they called again thinking they would get someone else answering but they got the same person.