BT Home Essentials Unlimited Broadband- check your renewal.

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/81893131#Comment_81893131

Back up now, only checked as BT just moved my friend to the standard package from Essentials (on UC no-income) now the hassle to get it moved back.

Edit looking at wrong page

Robbie64

https://forums.moneysavingexpert.com/discussion/comment/81894437#Comment_81894437

I'm still getting a BT-generated 404 error (page not found). Do you have a link to the Home Essentials page? The one I have is https://www.bt.com/broadband/home-essentials

born_again

https://forums.moneysavingexpert.com/discussion/comment/81894437#Comment_81894437

Which page are you going to?

As even when looking at

https://www.bt.com/help/here-for-you/financial-support

the Essentials link on the page does not work.

HillStreetBlues

I used the link upthread https://www.bt.com/terms/home-essentials

Just noticed it's not page that you can apply for it, so ignore my last comment.

born_again

https://forums.moneysavingexpert.com/discussion/comment/81894933#Comment_81894933

Yes, that works but no option to purchase?

Altior

Hyperoptic is cheaper and no contract, might be worth a try?

150Mb for £13 pcm is the one I would go for.

Robbie64

https://forums.moneysavingexpert.com/discussion/comment/81896136#Comment_81896136

Hyperoptic doesn't have UK-wide availability.

Altior

Yes, coverage for them is the first hurdle if born_again is interested. Or registering interest if not currently covered.

Interesting provider I thought as most of the other social tariffs appear to be reasonably slow. And they appear to take this space quite seriously Fair Fibre Framework

rangout

OK, after being told Home Essentials is going up to £18, I now get an e-mail telling me it's staying the same price

This page seems to confirm it https://www.bt.com/tell-me-more?s_cid=con_bt_eng-bb-nopp_bt_email_na_pricechange26_2025-12-12

This is the link to all BT prices (you'll need to do a search for Home Essentials)

https://www.bt.com/content/dam/bt/storefront/pdfs/BT_PhoneTariff_Residential.pdf?s_cid=con_bt_eng-bb-nopp_bt_email_na_pricechange26_2025-12-03

Newcad

Just an addition to this thread.

As expected, now that I'm a State Pensioner and not on any Means Tested benefits (apart from Pensioner HB which doesn't count for the social broadband plans) my BT Home Essentials contract ended on the 21st July and I had told then not to swap me to a different BT plan.

(And believe me that took some doing, 55 minutes on web chat, the (human) agent would keep trying to sign me up to a different plan rather than just doing as I asked).

I got an email confirming that Broadband and Digital Voice would stop on the 21st, which they did and I had no service on the 21st.

I had paid up until the 17th so by my reckoning I owe them £1.58 for the extra 3-days.

They have produced their Final Bill and it bills up until the 13th August, that's a full 24-days after they had pulled the plug.

(I've worked out what they have done - they have billed for 30 days after the date the I told them I was leaving, ie they are trying to apply 30 days notice, but as the contract was ending I didn't need to give any such notice).

Of course not being daft I had cancelled my Direct Debit and so they couldn't just take it.

OK we are only talking about a £12 overcharge here, but it's the principle.
They can't charge for a service that they have not and are not providing.

My complaint has been made by email, which they have changed but not updated in their "Complaints Procedure" documentation, so my first attempt bounced back as undelivered.
I found the current one in this Ofcom FOI reply.

PS. I now have Full Fibre at 150Mbps from a different supplier, discounted price of just £19.99 a month fixed with no increase for 18 months.