Tesco Mobile - 3G shutoff and 4G (LTE) phones are still compatible

PHK

WhatIsHappening123 said:

Myself and OH are having same issues with Tesco - left hand doesn't seem to know what the right hand is saying.  OH also has Samsung Galaxy A10.  Keeps getting messages that he needs to ensure 4G switched as per AEIOU3 above.  He went into Tesco phone shop today who said his phone does not have what it needs to be compliant.  I have a Huawei P30 pro.  I got a text and a letter from Tesco in Dec stating my phone is not compatible so they offered me a new comparative phone free of charge.  I went into the shop, the assistant double checked my settings and agreed it won't work - offered me a choice of phone, filled in a form and said I would hear in about 28 days.  I then received a call 3 weeks later from someone advising they received my request but my phone is compatible and 'those letters were sent to everyone'.  I told them that the other 3 people in my house on Tesco mobile had not received the letters but she was not interested, just said my phone is fine.

When my husband went to the shop today about his Samsung Galaxy, he asked about the free phones that were being offered and was told that is not happening for anyone (basically accused him of lying) and said he would have to buy a new phone.  When he queried why he should have to pay to continue to get a service that they are no longer providing he was told 'take it up with the government'.

To be honest, we've been a loyal Tesco customers for years but am seriously thinking of dumping them right now.

The A10 is a lower tier phone that is too old to have working VoLTE, so you'll have the same problem on all the other networks because they switched 3G off some time ago. 

The P30 Pro does have VoLTE, but comes from a time period when the network needed to specifically support it so you may find it works on some networks but not others. 

sully1311

An easy way to work out if you're phone is going to use 4G for calls is to just call somebody and see if it stays on 4G (on iPhones) or look for the VoLTE icon (on Android).