Tesco Mobile - 3G shutoff and 4G (LTE) phones are still compatible

AEIOU3

I have a question regarding the 3G shutdown and Tesco Mobile. I have a Samsung Galaxy A10 Phone (purchased through TM).  I went to the Tesco Mobile website page support.tescomobile.com/customer/voltecalling just to double check whether my phone will still be compatible with the TM network when the 3G signal is shutdown.  On my A10, my network connections are set as 2G/3G/LTE (auto connect) so I was expecting to see that it would still be compatible since LTE is a 4G signal.  However, the TM webpage says the phone is not even 4G compatible.

Therefore. I contacted a TM agent on the TM customer helpline.  She indicated it is compatible.  That makes one vote yes and one vote no. Then, I contacted an agent on the TM webchat.  He said the A10 definitely will not be compatible when 3G is shut off.  I commented several times about the phone being LTE(4G) but he just kept ignoring that. That makes one vote yes and two votes no. I called another agent on the TM helpline and she said it was definitely compatible.  I mentioned Sam and the above website information which suggests it isn’t compatible.  She indicated she could not comment on that and did not volunteer to seek clarity.  She just said the information she was looking at said the A10 would be compatible.  That makes two votes yes and two votes no.

I called Samsung to confirm that the A10 is 4G compliant which it is.

Can anyone definitely confirm whether LTE(4G) phones such as the Samsung Galaxy A10 will still be compliant when the 3G signal is shut down?  Tesco mobile doesn’t seem to have a clue.

Thanks.

Brie

Piggybacking on to this....the OH took his phone into the Tesco Mobile shop to look for something 4/5G compatible and was told that they couldn't help him shift any of his photos, phone numbers etc to the new phone as it was against data protection laws.  Seems ridiculous to me given that it's his phone and his "data".

Peter999_2

Brie said:

Piggybacking on to this....the OH took his phone into the Tesco Mobile shop to look for something 4/5G compatible and was told that they couldn't help him shift any of his photos, phone numbers etc to the new phone as it was against data protection laws.  Seems ridiculous to me given that it's his phone and his "data".

They just didn't want to or couldn't be arsed and used that as an excuse.    It's very easy to say data protection when you don't want to do something.

Peter999_2

AEIOU3 said:

I have a question regarding the 3G shutdown and Tesco Mobile. I have a Samsung Galaxy A10 Phone (purchased through TM).  I went to the Tesco Mobile website page support.tescomobile.com/customer/voltecalling just to double check whether my phone will still be compatible with the TM network when the 3G signal is shutdown.  On my A10, my network connections are set as 2G/3G/LTE (auto connect) so I was expecting to see that it would still be compatible since LTE is a 4G signal.  However, the TM webpage says the phone is not even 4G compatible.

Therefore. I contacted a TM agent on the TM customer helpline.  She indicated it is compatible.  That makes one vote yes and one vote no. Then, I contacted an agent on the TM webchat.  He said the A10 definitely will not be compatible when 3G is shut off.  I commented several times about the phone being LTE(4G) but he just kept ignoring that. That makes one vote yes and two votes no. I called another agent on the TM helpline and she said it was definitely compatible.  I mentioned Sam and the above website information which suggests it isn’t compatible.  She indicated she could not comment on that and did not volunteer to seek clarity.  She just said the information she was looking at said the A10 would be compatible.  That makes two votes yes and two votes no.

I called Samsung to confirm that the A10 is 4G compliant which it is.

Can anyone definitely confirm whether LTE(4G) phones such as the Samsung Galaxy A10 will still be compliant when the 3G signal is shut down?  Tesco mobile doesn’t seem to have a clue.

Thanks.

My friend lives in Bury and is with Smarty.    The 3G was turned off in the area and his wife's Samsung A10 worked fine.   Apparantly, as well as being 4G it has to support VoLTE or it won't work.   His Sony £500 phone wouldn't work as though it was 4G the firmware wasn't 4G VoLTE enabled so was snookered (it was about 5 years old).

Neil49

Going back to the original question here is the phone specification from the O2 website (onto which Tesco piggyback) 

https://www.o2.co.uk/help/phones-sims-and-devices/samsung/galaxy-a10-android-9-0/specifications

PHK

Neil49 said:

Going back to the original question here is the phone specification from the O2 website (onto which Tesco piggyback) 

https://www.o2.co.uk/help/phones-sims-and-devices/samsung/galaxy-a10-android-9-0/specifications

This explains what Tesco were saying, it's a 4G but (unsurprisingly given its age) it doesn't support VoLTE. So the OP will be able to use 4G data but calls will drop to 2G at least until they migrate customers away from 2G.