UKPS escalated to Court ignoring my responses

aded65

Ok I see thank you - so at this point it’s too late for me to complain or do anything but go to Court? I’ll re-read the main thread to prepare and come back when I get a letter…

Coupon-mad

aded65 said:

Ok I see thank you - so at this point it’s too late for me to complain or do anything but go to Court? 

No, that isn't what we said.

aded65

Coupon-mad said:

What the receipt says doesn't matter.

It won't stop Moorside and you want the claim. It's the only dispute resolution stage you get, and we win defended cases.

What do you mean here then as I (mis)interpreted as it’s too late to send a complaint to UKPS? Do I make the complaint regardless as it’ll be used at the dispute resolution stage? 

Le_Kirk

Did you follow the advice here: -
https://forums.moneysavingexpert.com/discussion/comment/81527468/#Comment_81527468

aded65

Le_Kirk said:

Did you follow the advice here: -
https://forums.moneysavingexpert.com/discussion/comment/81527468/#Comment_81527468

No I didn’t see it until I made my next post to say truthfully I had forgotten about it, so asked the question about my PO receipt before I sent the complaint email as per that advice - but then became confused by the responses that it was irrelevant and doesn’t matter as I wasn’t sure if it was being said it was too late to complain now it had gone to Moorside. Sorry not trying to be difficult just genuinely getting myself confused!

Coupon-mad

It's never too late to complain.

Le_Kirk

This ^^^^^^