Minster Baywatch

ezerscrooge

Thank you CM - she's insistent she's been checking her emails and SPAM. Kids eh?

Coupon-mad

https://forums.moneysavingexpert.com/discussion/comment/81866490#Comment_81866490

Tell me about it! I brought up 4 lovely young people, who (no doubt like your DD) are doing very good things for Society, unlike the parking industry, some of whose main rogues and apologists need to be dragged down kicking and screaming. No idea how they sleep at night.

ezerscrooge

POPLA have responded " I can see we sent you an email on the 25th December to advise the case file was uploaded, and that there was 7 days to provide comments. As you have not contacted us within this window, it is unfortunately too late to review and provide comments to the evidence."

So they are getting this…

25th December was Christmas Day.  Did you seriously send an email on Christmas Day?, as I did not receive one.
"I will ask again.  I have the right to review what they have sent even if your unfair system expects people to review and comment over the Christmas period.  I demand a copy of their evidence for my own files.  I have been unable to download as all links to do so have vanished.   This is not a transparent or fair process by any means.

It is known that POPLA do grant access and extensions in cases where documents cannot be downloaded"

If nothing else I want the evidence. I'm hoping it has some Grosvenor contacts shown in the documents so she can contact them directly. Their customer relations office have gone silent and approaches to the CEO and MD were ignored.

The entire system is stacked against the motorist.

CM, how you raised 4 children whilst dealing with firms like these and helping others marks you as truly amazing.

ezerscrooge

Got the evidence pack. POPLA are refusing to allow comments on it though. Sadly Grosvenor signature and name is redacted, and it's dated 23/01/23. 3 years ago!. No contract end date. Pics of MB signs could be from any car park anywhere, and none near the Bransby Wilson signs or even mentioned on BW signs.

Have emailed POPLA to that effect. Grosvenor not interested.

I think the process is a punishment in itself.

Coupon-mad

This is truly pathetic of POPLA.

Blocking a person from seeing or commenting on the evidence because 'you didn't tell us quick enough'.

Wait for the decision then ignore it if not 'won'.

ezerscrooge

Not expecting much given POPLA decisions lately. They can't even decide if they sent the operator pack emails on 19th Dec or 25th Dec - we have 2 different responses - one arising from the online web request and another from the direct email. Shocking.

Thanks very much CM.