Advice: Taking Eon to court

elsien

When she got no response to her complaint after eight weeks, has she had any point subsequently taken it to the ombudsman?

Meanmachine1965

masonic said:

By way of observation, when reading about not getting anywhere with Eon, the only context I have is the contents of this thread, where it seems to be equally difficult to get anywhere.

Good luck with your lawsuit. I do feel sorry for this lady, it seems like things are not about to get any better for her.

My exact thought with your replies. Just to be clear, I will be the one paying the court costs and any repercussions if any. If we win she will receive all the money and I will not charge her for my work either. I will not and can not stand back and watch any woman bullied especially and elderly one. The problem with today, to many people just stick there head in the sand or watch as this kind of things happen. No morels or respect anymore, well I'm an x criminal with 22 years behind the door. Nothing to be proud of but my morels, honour respect and integrity can not nor will not be questioned. If it costs me my company I will not let this woman suffer no more.

Chrysalis

I think we need to see the bill break down, you are saying bits of information here and there.

So if I understand right so far, you state no electric has been used, and you confirmed this by checking the meter hadnt registered any usage?
They have sent a bill for several thousand which you have vaguely said is for usage, with only a small portion of it for standing charges, but not how much usage, and if its estimated or based on meter read.
Have you mentioned if previous bills paid were based on meter read?

Meanmachine1965

elsien said:

When she got no response to her complaint after eight weeks, has she had any point subsequently taken it to the ombudsman?

I have spoken to them, was told to give them more time. At what time does more time stop. The first complaint was 2 years ago still waiting.

QrizB

Meanmachine1965 said:

elsien said:

When she got no response to her complaint after eight weeks, has she had any point subsequently taken it to the ombudsman?

I have spoken to them, was told to give them more time. At what time does more time stop. The first complaint was 2 years ago still waiting.

It stops after eight weeks, when you can refer your complaint to the Ombudsman.

You do have a complaints reference from EON?

elsien

While appreciating that this is something you do feel very strongly about, you need to consider the tone in which you are approaching Eon, and the information you are giving them.

If it’s similar to the tone you are using on here, which is very emotive and includes information that is not directly related to the electricity issue,  that may be in part why they are not taking you as seriously as they could.
Just something to consider. 

matelodave

As suggested above, courts (and other's) don't react well when confronted with emotion, anger or frustration.

There is a proper complaints process which you should follow where, after eight weeks without a resolution, you can escalate it to the Ombudsman.

You havent confirmed that this is the route that you've been following (you might have, but your tone suggests that you haven't) and I guess that any court will want to know what the outcome was from a proper complaint via the Ombudsman.

You need facts, a proper timeline and documentary evidence if you want to progress your case, especially if you want to take it to court. A court case could cost you quite a bit if you are unsuccessful. Thats why you've been advised to consult with the CAB or a solicitor.

Having a bit of a rant on here isn't going to help you at all except to share your anger and frustration. You asked for advice and several people have offered it but you are still ranting rather than answering the questions that have been asked or even confirming that you've made a formal complaint, escalated to the ombudsman and what result you got from them. 

masonic

Meanmachine1965 said:

masonic said:

By way of observation, when reading about not getting anywhere with Eon, the only context I have is the contents of this thread, where it seems to be equally difficult to get anywhere.

Good luck with your lawsuit. I do feel sorry for this lady, it seems like things are not about to get any better for her.

My exact thought with your replies. Just to be clear, I will be the one paying the court costs and any repercussions if any. If we win she will receive all the money and I will not charge her for my work either. I will not and can not stand back and watch any woman bullied especially and elderly one. The problem with today, to many people just stick there head in the sand or watch as this kind of things happen. No morels or respect anymore, well I'm an x criminal with 22 years behind the door. Nothing to be proud of but my morels, honour respect and integrity can not nor will not be questioned. If it costs me my company I will not let this woman suffer no more.

It's certainly a laudable gesture to take this on yourself at your own expense, but ultimately one must consider her best interests and whether this is the right course of action, given the difficulty you have faced articulating the issue in an appropriate and effective manner.

Is there an alternative advocate who could reach a positive outcome more effectively, perhaps support from Citizens Advice for example? Some help separating the substance of the dispute from the hyperbole? This seems to be an issue that is resolvable through use of the formal complaint process and if necessary alternative dispute resolution, provided these processes are engaged with in the right manner.

The concern would be that actions taken, however well meaning, are doing more harm than good.

MattMattMattUK

I agree with others, there appears to be a huge amount of emotion and little to no actual facts. Remember over the last seven years standing charges have risen considerably, especially for commercial tariffs. Without any action on the part of the property owner they could have easily moved onto a tariff where those were over £5 a day. 

From reading the posts it appears that despite the OP's good intentions, they may not actually be helping. I think this is a situation where a charity or Citizen's Advice would be better placed to assist. 

Robin9

Robin9 said:

As above keep emotion and health out of it.  This is business.

Lets have a few facts -

Have you copies of bills with meter readings on them -  are these meter readings Estimated or Actual ?

No need to give all of them but the 2018 and a very recent one would help.


It may be that all the Eon's bills are based on estimated consumption based on when the shop was active.  If the shop is shut up there may well be little or no consumption but the standing charges will have been racking up .  These could well be in the order of £3 a day.

Please  please can we have some facts ?   And a copy of the photo please.

Then we can try and determine how Eon is getting to its figures

If you do go to court then the court will want to see detail