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  • Ayr_Rage
    Ayr_Rage Posts: 2,690 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    Who have you ordered broadband from and what type of service is it?

    This one below is a standard TV coax plug that fits into the back of your telly and on the other end there should be an antenna in the loft or on the roof.


  • I’ve got self installed fibre from Virgin media. 
  • daveyjp
    daveyjp Posts: 13,518 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The box you took the cover off is an original Virginmedia FTTC box.  Could have been installed by Cabletel or NTL.  Adjacent is the Virgin phone socket.


  • QrizB
    QrizB Posts: 18,057 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    I’ve got self installed fibre from Virgin media. 
    None of the cables or associated gubbins you've photographed so far look anything like a fibre service.
    Do Virgin claim your property has fibre already?
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • Yes they did and they sent me a picture saying tk make sure I have a certain box which looks identical to the one I have. 

    Does these connectors box need power ? Is there some sort of on or power switch?
  • Ayr_Rage
    Ayr_Rage Posts: 2,690 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    "None of the cables or associated gubbins you've photographed so far look anything like a fibre service.
    Do Virgin claim your property has fibre already?"

    @QrizB the threaded female connector on the LH box is the connection to the router for VM DOCSIS (coax to the home) service, which the OP has ordered, it should work provided the external cabling has not been disconnected by the previous owner, VM will have identified that the property has previously had their service as they are sending a self install package.

    "Does these connectors box need power ? Is there some sort of on or power switch?"

    @explodingkitten1995 the incoming signal is powered from the local cabinet, so as above, provided the wiring is in place from the back of the socket and the signal level is normal the only powered device will be your router.


  • QrizB
    QrizB Posts: 18,057 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    Ayr_Rage said:
    "None of the cables or associated gubbins you've photographed so far look anything like a fibre service.
    Do Virgin claim your property has fibre already?"

    QrizB the threaded female connector on the LH box is the connection to the router for VM DOCSIS (coax to the home) service, which the OP has ordered, it should work provided the external cabling has not been disconnected by the previous owner, VM will have identified that the property has previously had their service as they are sending a self install package.
    Coaxial isn't fibre, though?
    Or is this just Virgin marketing-speak, where they advertise not-fibre as fibre and the regulators let them get away with it?
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • Ayr_Rage
    Ayr_Rage Posts: 2,690 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    edited 5 June at 9:34AM
    QrizB said:
    Ayr_Rage said:
    "None of the cables or associated gubbins you've photographed so far look anything like a fibre service.
    Do Virgin claim your property has fibre already?"

    QrizB the threaded female connector on the LH box is the connection to the router for VM DOCSIS (coax to the home) service, which the OP has ordered, it should work provided the external cabling has not been disconnected by the previous owner, VM will have identified that the property has previously had their service as they are sending a self install package.
    Coaxial isn't fibre, though?
    Or is this just Virgin marketing-speak, where they advertise not-fibre as fibre and the regulators let them get away with it?
    VM DOCSIS is similar to FTTC, where there is fibre to a cabinet, VM use coax to the home, Openreach FTTC use the old copper phone lines.

    You can certainly get 1 Gigabit on VM DOCSIS which is comparable to real FTTP.

    VM are also rolling out full FTTP in some areas, but the OP's socket is certainly DOCSIS.
  • QrizB
    QrizB Posts: 18,057 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    So the answer to the OP's original question seems to be:
    Can anyone tell me if this supports Coaxile or fibre please? I have no idea what these are.
    "It's coaxial, but it's also what Virgin have sold to you as fibre."
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • flaneurs_lobster
    flaneurs_lobster Posts: 6,447 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    I’ve got self installed fibre from Virgin media. 
    Have you got the box that Virgin have sent you? Can we see photos (box, router, the labels on the box/router, the end of any leads in the box)?
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