Euro Car Parks, DCBL, CNBC court paperwork received TK Maxx overstay

Scubanutta

Coupon-mad said:

You did nothing wrong.

Just read the other threads like it (this is all too common) and send a complaint attaching your defence and the acknowledgement email to the CNBC headed UNPROCESSED DEFENCE COMPLAINT and the Claim number.

Also email a separate complaint to HMCTS as they will push the complaint through on your behalf.

You can find other threads like it by search the forum for: 

complain CNBC all too common

or

Judgment default defence

...always change searches to 'newest'.

I’ve searched, but can only find a case where the defendant didn’t receive a claim. I’ve sent copied to doubledotcom to assist with a group complaint.

Please could you clarify - you say to email a separate complaint to HMCTS. I see there’s an online form. Should I use this? https://hmcts-complaint-form-eng.form.service.justice.gov.uk/yourcomplaint

I don’t see how I could attach the defence using this process. 

Is there anything particular I should state, and ensure I don’t miss, to the HMCTS?

Coupon-mad

Scubanutta said:

Coupon-mad said:

You did nothing wrong.

Just read the other threads like it (this is all too common) and send a complaint attaching your defence and the acknowledgement email to the CNBC headed UNPROCESSED DEFENCE COMPLAINT and the Claim number.

Also email a separate complaint to HMCTS as they will push the complaint through on your behalf.

You can find other threads like it by search the forum for: 

complain CNBC all too common

or

Judgment default defence

...always change searches to 'newest'.

I’ve searched, but can only find a case where the defendant didn’t receive a claim. 

That's very odd.

I just did the exact same search, copying & pasting the words I gave you in bold and I found 3100 + results sorted by newest first:



A quick browse found shedloads like yours, including this one where I link four more:
https://forums.moneysavingexpert.com/discussion/comment/81488423/#Comment_81488423

Le_Kirk

Send scans of your letters to @doubledotcom who is collating data for a major complaint to HMCTS.  Include a declaration of what you received.  See this post: -
https://forums.moneysavingexpert.com/discussion/comment/81533026#Comment_81533026?utm_source=community-search&utm_medium=organic-search&utm_term=judgement

Scubanutta

The judgement has finally been set aside, after much toing and froing, and chasing HMCTS. The admin errors and lack of comprehension were frustrating, but we finally got a result. 

On the matter of compensation: I’ve asked what compensatory procedures are in place. The response I got was (with, I assume, an error in “correctly” supposed to be “incorrectly”) - 

“- please advise what compensatory procedures are in place for matters of this kind

We're not in a position to offer compensation if the defence is found to have been filed correctly the judgment will be remove so will not exist anymore.”

 

Coupon-mad

You can ask HMCTS to review the CNBC's handling of it. That might get an offer of compensation for time and distress.

Scubanutta

Coupon-mad said:

You can ask HMCTS to review the CNBC's handling of it. That might get an offer of compensation for time and distress.

Thank you. How should I contact them? I think the people who responded as above, about not being in a position to compensate, were the HMCTS. Is there another way to contact them to review the handling, other than via another complaint form? 

Le_Kirk

Maybe try the following: -
https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service/about/complaints-procedure