RYANAIR WRONGLY REFUSED MY VALID PASSPORT - NEED ADVICE ON COMPENSATION

eskbanker

sheramber said:

The link you have given is not thte official government website . it is  the tourist information site, so not official.

You can check passport validity for yourself here  https://www.tui.co.uk/passport-checker

Somewhat ironic to highlight that a cited website isn't an official government one and then to direct the poster towards one run by a holiday company!

la531983

keepsim said:

https://www.italia.it/en/italy/practical-information/travel-document-italy

Italy’s official government website doesn’t mention anything about a “10-year passport rule.” They only require that your passport has at least 3 months of validity remaining beyond your planned stay.

While in Rome, my family and I asked at least five different immigration officers, and every single one confirmed the same — only the 3-month validity matters, nothing about when the passport was issued.

Jet2 staff were completely confident about this. I personally spoke to four airport shift managers before our flight and even met one in person. They’d received an internal memo making it clear: as long as you meet the 3-month validity, you’re good to fly. So, it wasn’t a mistake on their part.

A friend of mine even checked with British Airways staff (through a friend of a friend), and they confirmed the same: it’s only Ryanair making a fuss over this, likely just to squeeze extra money from passengers.

That memo is going to cost them money then (assuming its even accurate) when their customers get deported on arrival from some destinations.

You have got very very lucky here. Get your passport renewed. Now.

vacheron

I appreciate this has been done to death, but here is the requirement stated specifically in Ryanair's T's & C's

Section 2.1.1

•  UK passport holders travelling into a Schengen*/EU member country (excluding Ireland) as of 1st January 2021 must make sure that their passport:

is valid for at least three months from the date they will leave the Schengen member country unless the person has a Schengen-issued residence permit or long-term visa. 

was issued within the previous 10 years upon the date of arrival unless the person holds a Schengen-issued residence permit or long-term visa, in which case no specific passport validity requirements apply.

Undervalued

keepsim said:

https://www.italia.it/en/italy/practical-information/travel-document-italy

Italy’s official government website doesn’t mention anything about a “10-year passport rule.” They only require that your passport has at least 3 months of validity remaining beyond your planned stay.

While in Rome, my family and I asked at least five different immigration officers, and every single one confirmed the same — only the 3-month validity matters, nothing about when the passport was issued.

Jet2 staff were completely confident about this. I personally spoke to four airport shift managers before our flight and even met one in person. They’d received an internal memo making it clear: as long as you meet the 3-month validity, you’re good to fly. So, it wasn’t a mistake on their part.

A friend of mine even checked with British Airways staff (through a friend of a friend), and they confirmed the same: it’s only Ryanair making a fuss over this, likely just to squeeze extra money from passengers.

Just because one company is (wrongly?) saying what you want to hear doesn't make them right and everybody else wrong!

Plus the opinion of the friend or a friend of a friend who happens to work for a different airline is hardly likely to convince a judge, on the balance of probabilities, that they are right and the official government guidance is wrong.

powerful_Rogue

keepsim said:

https://www.italia.it/en/italy/practical-information/travel-document-italy

Italy’s official government website doesn’t mention anything about a “10-year passport rule.” They only require that your passport has at least 3 months of validity remaining beyond your planned stay.

While in Rome, my family and I asked at least five different immigration officers, and every single one confirmed the same — only the 3-month validity matters, nothing about when the passport was issued.

Jet2 staff were completely confident about this. I personally spoke to four airport shift managers before our flight and even met one in person. They’d received an internal memo making it clear: as long as you meet the 3-month validity, you’re good to fly. So, it wasn’t a mistake on their part.

A friend of mine even checked with British Airways staff (through a friend of a friend), and they confirmed the same: it’s only Ryanair making a fuss over this, likely just to squeeze extra money from passengers.

British Airways staff were wrong.

Travellers need a valid passport to enter Italy. The traveller's passport must have been issued less than 10 years before the traveller's arrival date and remain valid for at least 3 months after the traveller's departure from Italy. https://www.britishairways.com/content/information/passports-visas-and-api

Jet2 staff were wrong and you was very lucky.

To enter EU countries, your passport must be: Less than 10 years old (from the ‘date of issue’) on the day you arrive into the EU and Valid for at least 3 months (based on the ‘date of expiry’) on the day you leave the EU. https://www.jet2.com/en/passport-information#flights

sheramber

eskbanker said:

sheramber said:

The link you have given is not thte official government website . it is  the tourist information site, so not official.

You can check passport validity for yourself here  https://www.tui.co.uk/passport-checker

Somewhat ironic to highlight that a cited website isn't an official government one and then to direct the poster towards one run by a holiday company!

One is giving wrong information, the other is giving the correct information.

Grumpy_chap

It strikes me that the OP was rather lucky here.

Ryanair correctly refused boarding as the passport was outside the 10-year from issue requirement, which applies regardless of whether or not the passport had three months' validity beyond the trip duration.

Jet2 then incorrectly allowed boarding and the OP was, rather fortunately, allowed entry to Italy.  It was entirely possible that the OP was denied entry on arrival at the Italian port of entry and put on the next flight back home.  Had the Italian officials followed the rules precisely.

I just wonder how this thread would be structured had the second, correct, outcome materialised.

eskbanker

sheramber said:

eskbanker said:

sheramber said:

The link you have given is not thte official government website . it is  the tourist information site, so not official.

You can check passport validity for yourself here  https://www.tui.co.uk/passport-checker

Somewhat ironic to highlight that a cited website isn't an official government one and then to direct the poster towards one run by a holiday company!

One is giving wrong information, the other is giving the correct information.

You may believe the TUI one to be giving out correct information, based on your experience of however many permutations of data you've experimented with, but the fact remains that official government websites are the authoritative version, as you already appeared to have recognised, so they're the obvious place to check - anyone responding to challenges from border or airline officials is going to sound pretty lame saying that TUI claimed it would be OK!

TELLIT01

I looked on the links to TUI, BA and Jet2.  Of those TUI was the only one not to provide a link to, and advise checking on, the official Gov.uk site.

photome

sheramber said:

eskbanker said:

sheramber said:

The link you have given is not thte official government website . it is  the tourist information site, so not official.

You can check passport validity for yourself here  https://www.tui.co.uk/passport-checker

Somewhat ironic to highlight that a cited website isn't an official government one and then to direct the poster towards one run by a holiday company!

One is giving wrong information, the other is giving the correct information.

Maybe so but neither are official govt sites