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Post office error
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Gillybaby
Posts: 2 Newbie
I recently paid money into my bank account through the post office I counted it and they counted it out £870 later that day I got a phone call to say that it was only £770 I owed them a hundred pound, they stated that they have CCTV proof there was £700 in £20 and £70 in £10 which I knew couldn’t be true as I didn’t have any £10 I had 3 x £50 and £720 in £20 they demand I come back in and they will
show me the CCTV , I had to head home to go in and on my way I received another phone call that they had checked the CCTV again and it was £50 so I didn’t need to come in . Not even an apologies from the owner meanwhile I am left stressed out , apparently she had done this to a few customers surely someone should be looking at her ability to own a post office
show me the CCTV , I had to head home to go in and on my way I received another phone call that they had checked the CCTV again and it was £50 so I didn’t need to come in . Not even an apologies from the owner meanwhile I am left stressed out , apparently she had done this to a few customers surely someone should be looking at her ability to own a post office
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Comments
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It's the Post Office, what do you expect?I consider myself to be a male feminist. Is that allowed?1
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At least the matter got resolved without too much difficulty1
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If they had counted out the cash and given you a receipt is there really anything they could do?
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All views are my own and not the official line of MoneySavingExpert.3 -
Gillybaby said:I recently paid money into my bank account through the post office
I counted it and they counted it out £870
later that day I got a phone call to say that it was only £770 I owed them a hundred pound,
they stated that they have CCTV proof there was £700 in £20 and £70 in £10 which I knew couldn’t be true as I didn’t have any £10 I had 3 x £50 and £720 in £20 they demand I come back in and they will show me the CCTV ,
I had to head home to go in and on my way I received another phone call that they had checked the CCTV again and it was £50 so I didn’t need to come in .Not even an apologies from the owner meanwhile I am left stressed out , apparently she had done this to a few customers
surely someone should be looking at her ability to own a post office0 -
I had the opposite - One of my staff was collecting benefits payments for people I was an appointee for and was given twice the amount in error. Neither he nor the counter staff realised.
I had a heck of a job getting them to take it back again.
It was a mistake. Mistakes happen. Yes an apology would have been preferable but they did let you know as soon as they found out the mistake. I don't think you can rely on hearsay evidence from other people - no-one is going to take "apparently she's done it to other people" as a serious complaint.All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.1 -
wmb194 said:Gillybaby said:I recently paid money into my bank account through the post office
I counted it and they counted it out £870
later that day I got a phone call to say that it was only £770 I owed them a hundred pound,
they stated that they have CCTV proof there was £700 in £20 and £70 in £10 which I knew couldn’t be true as I didn’t have any £10 I had 3 x £50 and £720 in £20 they demand I come back in and they will show me the CCTV ,
I had to head home to go in and on my way I received another phone call that they had checked the CCTV again and it was £50 so I didn’t need to come in .Not even an apologies from the owner meanwhile I am left stressed out , apparently she had done this to a few customers
surely someone should be looking at her ability to own a post office
Let's Be Careful Out There0 -
If you are concerned take a list of your notes and ask them to sign it as a receipt.0
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HillStreetBlues said:wmb194 said:All’s well that ends well. Consider not using the Post Office to deposit cash.1
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