ECP DCB Legal LOC returned. Original Notices misplaced.

m0mm4_n4nn4

Parking  event  20/06/2023 at  car park managed by ECP  (APNR controlled}.    Breach of Terms and Conditions "Vehicle parked without a valid Pay by Phone Transition"

As I had no phone with me, my daughter attempted to pay.  First 2 hours free then following hour over was a £1 charge.  I knew I was over their 2 hr free  period  (Time recorded in cark park from entering to leaving was 2 hr 25 mins)  She tried for several minutes and automated message response of "no charge was payable" .  I believe she took a photo of response.

When I received NTK she said she would send an appeal along with photo.  She completed appeal by an ECP online form and I understand attached the photo evidence.  This was done in my name via her email address within requested time limited.  The appeal was rejected - Reason "Vehicle parked without a valid Pay by Phone Transition"

I then made the decision to ignore all further communications in the belief their response was totally unjust (I'd been successful in this policy on 3 previous occasions).  No appeal was made to POPLA

A " Final Notification Letter" dated 27/09/2023 was received from ECP.  From then onwards I  ignored several communications from Debt Recovery Plus, ZZPS, GCTT, Dcbl - all ignored but kept on file.  Finally DCB Legal - "Letter of Claim"  dated  24 April 2025 to which (following your Newbies thread) I  have replied with your generic template and emailed direct to Sarah E, Head of "Bulk Litigation"  submitted on 22nd May and automated response to acknowledge receipt on same date

Now to be in readiness should it go further.  I need to collect evidence.  My question at the moment is:
When I asked my daughter if she had a copy of the appeal she sent.  She replied no - it was an online form and she cannot the photo of automated response either.   Would I be able to request copies of original notice from ECP and the appeal response.

In the meantime I will endeavour to locate the actual land owner - the land provides parking for several local business and retail outlets on a nearby local high street.  I will also visit and take photos of signage but my understanding is, that the car park may now be under a different management company.

Apologies for the long post but having looked through loads of threads, it seemed that the most relevant info that may be needed, should be enclosed.

Many thanks for any advise.

Car1980

As I had no phone with me, my daughter attempted to pay.  First 2 hours free then following hour over was a £1 charge.  I knew I was over their 2 hr free  period  (Time recorded in cark park from entering to leaving was 2 hr 25 mins)  She tried for several minutes and automated message response of "no charge was payable" .  I believe she took a photo of response.

We've seen this before. Possibly a mismatch with ANPR and app timings.

Your evidence sounds fine and you don't need anything else. Your daughter's witness statement will supersede the appeal (if it even gets that far). Euro will discontinue at the eleventh hour anyway.

Use the template defence when your claim form arrives and for paragraph 3 you only need to say something brief like

"The defendant's relative extended the time to park via the XYZ app. It responded with a message stating "no charge is payable." A valid pay by phone session must have therefore been in place. A witness statement will be provided by both the defendant (keeper) and the relative."

m0mm4_n4nn4

Thanks @Car1980 recieved  email from DCB Legal this morning confirming receipt of LOC. Standard template letter with hold of 30 days.  Will start read newbies threads and collect what necessary evidence I can to be in readiness for next stage.  Rather be prepared than leave to last minue panic as am an oldie who "phaffs about" and not the brightest when comes to technology