Talk Talk Special Offers

dave318

I signed up to TalkTalk at the end of October with the Free Broadband offer and the Talk2 package. At the time the offer included a Free freeview box and 2 months free Setanta sports package. My account started on the 9th of November and, about a week before Christmas I still had no sign of the freeview box. So I e-mailed and they replied right away with the contact details of Setanta. (0870 numbers of course).

After three different phone calls, (another company that doesn't seem to know what it is talking about) Setanta told me that the offer ended at the end of November and that they didn't have my details from Talktalk, so there was nothing they could do.

One stinking e-mail later and over a week with no reply, I contacted Talktalk again who simply stated in an e-mail that they were sorry, but they couldn't back date the offer and apologised for the inconvenience.

Aside from highlighting more ineptitude from Talktalk, does anyone know where I stand on some form of recompense regarding this issue. I have, of course, sent them back another e-mail stating that I am not happy with an impersonal apology with no offer of recompense. Setanta, on the other hand, offered my a freeview box for £29 and two months viewing for £5 per month. Not really what I was looking for considering the whole thing should have been free.

cdafonseca

the best way to get things for this companies is say you want to quite the contract after all they did not keep their word what they promise i am sure they they will give you something for free that's what I done with aol.
stick to your guns

Heinz

dave318 wrote: »

I signed up to TalkTalk at the end of October with the Free Broadband offer and the Talk2 package. At the time the offer included a Free freeview box and 2 months free Setanta sports package. My account started on the 9th of November and, about a week before Christmas I still had no sign of the freeview box. So I e-mailed and they replied right away with the contact details of Setanta. (0870 numbers of course).

One stinking e-mail later and over a week with no reply, I contacted Talktalk again who simply stated in an e-mail that they were sorry, but they couldn't back date the offer and apologised for the inconvenience.

Aside from highlighting more ineptitude from Talktalk, does anyone know where I stand on some form of recompense regarding this issue. I have, of course, sent them back another e-mail stating that I am not happy with an impersonal apology with no offer of recompense. Setanta, on the other hand, offered my a freeview box for £29 and two months viewing for £5 per month. Not really what I was looking for considering the whole thing should have been free.

If he's doing his job properly, I'm sure TALKTALK_SUPPORT will be along in a minute or so with an offer to deliver the STB to you personally and to refund the cost of the 0870 calls you have had to make.

utilitybroker

The offer has raised a number of complaints.

http://www.broadbandgenie.co.uk/blog/2007/08/01/free-freeview-box-and-two-months-setanta-sports-with-talktalk/

http://forums.moneysavingexpert.com/showthread.html?t=539267

Your not the only person not to get the Freeview Box.

http://www.ukfree.tv/showchannel.php?id=SETANATA

TalkTalk

Hello Dave3118,

I am looking into this for you i will update once i know more.

Thanks

TalkTalk

Hello Dave318,

Good News, if you still want the free view box then i am able to arrange for one to be shipped direct from Setanta. Unfortunately Heinz, i wont be able to deliver it personally, but as long as it get there that's all that matters.

Hope this is a good resolution for you Dave318, if you PM me i will be more than happy to arrange the above.

Thanks
Stephen

utilitybroker

Talk Talk Support.

Until you have the decency to correct the misinformation you post http://forums.moneysavingexpert.com/showthread.html?t=618627&page=1
how do you expect folks to believe in you.

TalkTalk

Hello utilitybroker,

With all due respect, dave 318 has raised an issue and i have found a fix for him and anyone else who is suffering from the same issue. I dont feel that your last comment is the most constructive?

There are a number of different users on this forum who i have been able to help, I don't claim to know everything however i post to the best of my knowledge and surly any help is better than no help ??

Thanks
Stephen

matrix999

TALKTALK_SUPPORT wrote: »

Hello utilitybroker,

With all due respect, dave 318 has raised an issue and i have found a fix for him and anyone else who is suffering from the same issue. I dont feel that your last comment is the most constructive?

There are a number of different users on this forum who i have been able to help, I don't claim to know everything however i post to the best of my knowledge and surly any help is better than no help ??

Thanks
Stephen

Hello TalkTalk_Support!!

I think your doing a great job!!

A lot of people on the forums have had bad service/issues with Talk Talk and its good to see someone from Talk Talk taking direct action to sort problems out!

My mum has Talk Talk, and since leaving BT has saved a fortune on her line rental, calls and broadband!!

I'm going to send you a PM, please take a look at your inbox if you get a chance!

Kevin.

Ypaymore

matrix999 wrote: »

I think your doing a great job!!

How can he possibly be doing a good job, and helping Talk Talks image. He has posted incorrect and misleading information,and despite the fact that its been pointed out to him that its incorrect by a number of members declines to amend it or remove it.

matrix999

Ypaymore wrote: »

How can he possibly be doing a good job, and helping Talk Talks image. He has posted incorrect and misleading information,and despite the fact that its been pointed out to him that its incorrect by a number of members declines to amend it or remove it.

It's of my opinion that he is doing a good job!

I notice from some of your previous posts that you do seem to dislike Talk Talk, calling them "cowboys" in one of your previous posts!

I have said this before some people will get excellent service from a company and others not and it tends to be the poor service everyone always here's about. I on the other hand have had nothing but superb service from Talk Talk and can highly recommend them if your serious about saving money!

Everyone has their own opinion!