Incorrect price

Jas8

Hi, 

I had a query, I recently purchased a car on BMW Sytner website, car was underpriced. I have an order confirmation which I know is not a legal contract, however they have corrected the car price but left it as reversed now they have changed it to the correct price and removed the reserved status.

they have not contacted me in regards to the error nor offering the chance to buy it at the correct price.

Just wondering if there is any grounds I stand on.

thanks 

eskbanker

You won't have the right to insist on the erroneous price being honoured, assuming it's a genuine and significant mistake - what sort of percentage of the correct price was it shown at?

If you'd committed to the purchase and paid a deposit to reserve it, then they should certainly make contact to discuss next steps - when was the price corrected?

Brie

Confused. 

You bought a car and then after you had paid for it they changed the price?  

Or you told them you wanted a particular car but hadn't paid anything and after getting the order they updated the details?  

As I understand it no retailer legally has to sell an item to someone at a wrong price.  But common courtesy would suggest that they at least say "oops! just noticed an error on our website!  Are you happy to proceed??"

I'd be finding another place to buy the car just because they have no manners.  And that then, to me, goes beyond manners.  What's to say they won't provide a pink car when you wanted a purple one?  Or one that doesn't have the upgrade package you were looking for.  

Jas8

eskbanker said:

You won't have the right to insist on the erroneous price being honoured, assuming it's a genuine and significant mistake - what sort of percentage of the correct price was it shown at?

If you'd committed to the purchase and paid a deposit to reserve it, then they should certainly make contact to discuss next steps - when was the price corrected?

paid in full. On there website. Didn’t paid to reserve it just paid it outright 

Jas8

Brie said:

Confused. 

You bought a car and then after you had paid for it they changed the price?  

Or you told them you wanted a particular car but hadn't paid anything and after getting the order they updated the details?  

As I understand it no retailer legally has to sell an item to someone at a wrong price.  But common courtesy would suggest that they at least say "oops! just noticed an error on our website!  Are you happy to proceed??"

I'd be finding another place to buy the car just because they have no manners.  And that then, to me, goes beyond manners.  What's to say they won't provide a pink car when you wanted a purple one?  Or one that doesn't have the upgrade package you were looking for.  

yes i paid for the website full amount no finance, nothing, as i assume i am getting the car as I paid for not sure why they have done this changing price and removing reserve despite not contacting, thats what i am wondering. 

eskbanker

Jas8 said:

eskbanker said:

You won't have the right to insist on the erroneous price being honoured, assuming it's a genuine and significant mistake - what sort of percentage of the correct price was it shown at?

If you'd committed to the purchase and paid a deposit to reserve it, then they should certainly make contact to discuss next steps - when was the price corrected?

Was meant to be 100k bought for 10k, paid in full. On there website. Didn’t paid to reserve it just paid it outright 

Ah!  A clear pricing error then, but they still ought to be in touch - when did they notice?

Jas8

eskbanker said:

You won't have the right to insist on the erroneous price being honoured, assuming it's a genuine and significant mistake - what sort of percentage of the correct price was it shown at?

If you'd committed to the purchase and paid a deposit to reserve it, then they should certainly make contact to discuss next steps - when was the price corrected?

Price was correct 2 hours later after I paid in full.. 

Okell

To clarify:

1.  Did you know the price was wrong?

2.  What price have you paid?

3.  What is the correct price?

Answers to all three would help...

Brie

possibly there is just a time lag in the communications to you given that it's a bank holiday weekend??

eskbanker

Jas8 said:

eskbanker said:

You won't have the right to insist on the erroneous price being honoured, assuming it's a genuine and significant mistake - what sort of percentage of the correct price was it shown at?

If you'd committed to the purchase and paid a deposit to reserve it, then they should certainly make contact to discuss next steps - when was the price corrected?

Price was correct 2 hours later after I paid in full.. 

I meant how long ago was it, in terms of expectations about contact, i.e. a day, a week, a month?

eskbanker

Okell said:

To clarify:

1.  Did you know the price was wrong?

2.  What price have you paid?

3.  What is the correct price?

Answers to all three would help...

OP did answer 2 and 3 but edited the post, let's just say that the price paid was missing a zero, hence my comment above about an obvious error!