I was refused entry in a local B&M store today

the_lunatic_is_in_my_head

Scary stuff really, I was stopped at Coop, after loading the shopping in the car, went back to return the basket and a guy said "you didn't pay for the box of chocolates".

I whipped out the receipt, he went off inside briefly and returned to say "oh yes you did".

Now, aside from the false accusation which could have been phrased as a question and lack of an apology for his mistake, had I not returned the basket would you get banned for something like this? 

I know any shop can refuse service but why would they really want to lose a loyal customer who has shopped in their store for over 10 years because a member of staff made a mistake. 

Rights and wrongs of facial recognition aside, this idea of being falsely labelled as guilty without it being proven through a verified system undermines the basic principles of our freedoms in a (so-called) democracy.  

sheramber

But they would not know it was a mistake if you didn’t return with proof. 

the_lunatic_is_in_my_head

sheramber said:

But they would not know it was a mistake if you didn’t return with proof. 

It's not that a mistake was made, it's that a mistake may be made and without any due process your information can be uploaded to database labelling you as a shoplifter, the lack of accountability is the issue. 

booneruk

the_lunatic_is_in_my_head said:

sheramber said:

But they would not know it was a mistake if you didn’t return with proof. 

It's not that a mistake was made, it's that a mistake may be made and without any due process your information can be uploaded to database labelling you as a shoplifter, the lack of accountability is the issue. 

It's a mistake made by a human, not the technology and what data is uploaded? it's going to be a a 3d map of your face, so not quite your bank account details.

I'm perfectly at ease with this technology, shoplifting is a scourge on all of us and anything that reduces (within reason) is a plus in my book. I wouldn't mind shops that scan a payment card on the way in for example. 

I can sympathise with the woman in the BBC story, but she presumably ended up getting an apology from the store and the technology provider is no longer doing business with them. 

the_lunatic_is_in_my_head

booneruk said:

It's a mistake made by a human, not the technology and what data is uploaded? it's going to be a a 3d map of your face, so not quite your bank account details.

It doesn't matter who makes the mistake and it's not the matter of the data (although I'd rather they didn't), it's the data plus a marker that you are shoplifter. 

If such methods are to be implemented there should be an independent process for those falsely labelled to seek redress or at the very least a requirement for the act of theft to actually have occurred before the marker is placed.

elsien

booneruk said:

the_lunatic_is_in_my_head said:

sheramber said:

But they would not know it was a mistake if you didn’t return with proof. 

It's not that a mistake was made, it's that a mistake may be made and without any due process your information can be uploaded to database labelling you as a shoplifter, the lack of accountability is the issue. 

It's a mistake made by a human, not the technology and what data is uploaded? it's going to be a a 3d map of your face, so not quite your bank account details.

I'm perfectly at ease with this technology, shoplifting is a scourge on all of us and anything that reduces (within reason) is a plus in my book. I wouldn't mind shops that scan a payment card on the way in for example. 

I can sympathise with the woman in the BBC story, but she presumably ended up getting an apology from the store and the technology provider is no longer doing business with them. 

I wouldn’t be presuming that, And the technology provider is almost certainly still doing business with the relevant store chain. 

m0bov

Next time just wear a blue face covering.

Okell

m0bov said:

Next time just wear a blue face covering.

Why would that make a difference?

m0bov

Okell said:

m0bov said:

Next time just wear a blue face covering.

Why would that make a difference?

Won't get picked up by face watch.

Okell

But why blue?