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I was refused entry in a local B&M store today
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Renfrewman said:nero33 said:Renfrewman said:nero33 said:sheramber said:Renfrewman said:MattMattMattUK said:nero33 said:UPDATE
I have been in regular contact with Facewatch and I requested that they send me all evidence that was held on their system.
I was told they did not hold any CCTV/video of the alleged incident but would now involve B&M who held the evidence/footage.
Facewatch then contacted me same day to say:
"Following our recent communications, I escalated the incident to the Manager of Profit Protection for B&M Bargains on your behalf.
Unfortunately, there is no longer any CCTV footage available for this incident.In light of this, and considering the information you have provided, I have resolved the matter by removing your record from the Facewatch system.Your profile has now been permanently deleted, and will no longer trigger any alerts going forward."
Clearly it is a huge weight off our shoulders and 4 months of stress took it's toll.
Facewatch were extremely professional and courteous throughout and I genuinely felt they were looking to help me from their first reply onwards. I think they realised yesterday that someone at B&M may have made up an incident and didn't expect us to go through the processes involved in challenging their decision to ban.
It is highly unlikely that we'll ever set foot in a B&M store again.
Many thanks to all of you that took the time to read/reply/offer advice;
Would You have been happy to be refused entry the next time you went and told you had something in your in pocket you did not pay for when you left the store last time?How would you have proved them wrong?
The ban did not just affect B&M. It affected all stores who use Facewatch, which could be all the stores in their neighbourhood.
The long term ramifications of this could have been disastrous for me or anyone else put in this situation.
But you're still totally oblivious to the long term implications of being effectively convicted of shoplifting by a store and banned - potentially from thousands of other stores up and down the country.
Perhaps you'd think differently if you were unable to enter any store in future to buy scones!That's not really what-iffery; it's a system which is being trialled and/or progressively rolled out across stores including Budgens, Sports Direct, Morrisons, Home Bargains, Asda, Sainsbury's, John Lewis, Co-op, Waitrose, Next, Tesco, and presumably more.That certainly covers a lot of places from where you might buy scones.5
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