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I was refused entry in a local B&M store today
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@outtatune - is that the prosecutor's fallacy (most apt here) aka base rate fallacy?0
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I don't know anyone that works there. They're all young kids, really badly behaved on tills, say things you shouldn't in front of customers. They'll chat amongst themselves whilst customers are waiting. etcpinkshoes said:
^This.MeteredOut said:How do people get registered onto FaceWatch? I assume individuals at each store can do that?
OP said they went into that B&M previously with a relative, but left without buying anything and went to another shop. Could someone at B&M have erroneously flagged them as suspicious, so the issue here is not a look-a-like but an erroneous flagging?
A camera will not be able to pick out someone doing something "naughty".
There would need to be an incident in store (theft, violence, aggressiveness etc...) that was unacceptable, then a HUMAN (member of staff) would have to look at their camera recordings and select the person that needs to be added to FaceWatch.
It looks like the OP has been incorrectly selected by the member of staff.
@nero33 - do you know anyone that works there and dislikes you?? It might be worth writing to the store to suggest they re-train their staff to use the system, as they've clearly added a valued paying customer to their facewatch list and no doubt the thief is still permitted to shop there!
I've never really liked going there because of the above, but in the summer they have things no other store has
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Just the local store. Nothing beyond that. But it has stopped me going into any other shops alone which is going to be a big problem going forward. I couldn't take being escorted out of a store againMeteredOut said:
Based on your later response that they said "there was an incident", I wonder if they "mis-saw" something, eg, the two of you standing together and them thinking your friend put something in your pocket before you left the shop. eg, if something had gone missing that day and they reviewed footage and found someone to pin it on.nero33 said:
We went in, found what relative was looking for. Went to till. I didn't want to queue up so walked out of the store. Empty handed! If that's suspicious behaviour....MeteredOut said:How do people get registered onto FaceWatch? I assume individuals at each store can do that?
OP said they went into that B&M previously with a relative, but left without buying anything and went to another shop. Could someone at B&M have erroneously flagged them as suspicious, so the issue here is not a look-a-like but an erroneous flagging?
But its obviously B&M are not going to show you the footage, so it looks like FaceWatch is your only choice.
EDIT: Another thought, have you contacted B&M Head Office, or just the local store?0 -
If its going to cause you a problem, why not contact Head Office? This is clear case of mistaken identity that is impacting your day-to-day life, not just at B&M, but potentially other shops using the same security platform (assuming they do share) and they should be aware of that.nero33 said:
Just the local store. Nothing beyond that. But it has stopped me going into any other shops alone which is going to be a big problem going forward. I couldn't take being escorted out of a store againMeteredOut said:
Based on your later response that they said "there was an incident", I wonder if they "mis-saw" something, eg, the two of you standing together and them thinking your friend put something in your pocket before you left the shop. eg, if something had gone missing that day and they reviewed footage and found someone to pin it on.nero33 said:
We went in, found what relative was looking for. Went to till. I didn't want to queue up so walked out of the store. Empty handed! If that's suspicious behaviour....MeteredOut said:How do people get registered onto FaceWatch? I assume individuals at each store can do that?
OP said they went into that B&M previously with a relative, but left without buying anything and went to another shop. Could someone at B&M have erroneously flagged them as suspicious, so the issue here is not a look-a-like but an erroneous flagging?
But its obviously B&M are not going to show you the footage, so it looks like FaceWatch is your only choice.
EDIT: Another thought, have you contacted B&M Head Office, or just the local store?
Its even the sort of thing shows like Watchdog or Rip Off Britain would be interested in, if you want to get on the TV
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Yep, and it's still sending innocent people to prison.Okell said:@outtatune - is that the prosecutor's fallacy (most apt here) aka base rate fallacy?1 -
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That's interesting.mikb said:
The BBC headline 'Facial recognition error sees woman accused of theft' is sloppy journalism and completely wrong (unfortunately that happens far too often on BBC website).
Facewatch's facial recognition software behaved faultlessly. Home Bargains employees wrongly decided that Ms Horan had left the store without paying for her toilet rolls so they added her face to the list of 'known offenders'. She had not been challenged in-store.
Subsequently, each time Ms Horan entered one of their stores Facewatch accurately recognised her and alerted the store that she was on their list of known offenders. When Ms Horan challenged Home Bargains, they were forced to concede that no offence had been committed and she had in fact paid for the toilet rolls.
Unless the store is discriminating against a prospective customer for a protected reason, such as because they are black, they can refuse entry to anyone for any other reason or for no reason at all.5 -
There is someone on Tik Tok at the moment who had the same problem at HOme Bargains and after contacting the "big brother " company got the record deleted apparantly1
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