Chain snapped in 3 month old bike?

Danwilderspin

Yes mid drive 75nm torque 

the_lunatic_is_in_my_head

Unless Evans prove (5/50) the OP broke the chain through misuse I don't see what it matters what happened, OP has no obligation to give them any information and I doubt Evans are going to go to the expense of having bike chain inspected. 

For a £2k bike that has already had an issue they should swap the chain out without question. 

The biggest issue OP faces is this is Sports Direct who aren't famed for customer service...

Okell

the_lunatic_is_in_my_head said:

Yeah it is but it still needs to be of satisfactory quality and as you are still within 6 months of delivery they either need to replace it at their cost or have it independently inspected to show the issue is misuse/user error. 

I would agree with the above about going when they are busy and would ask them if they want to replace your chain without charge or have the bike back for a full £2k refund under the final right to reject.

[Edit:  Evans not Halford's]

 This ^.

Unless Evans Halford's can prove that the failure was caused by the OP's misuse then Evans Halford's have to replace the chain for free.  And if it breaks a second time the OP is entitled to exercise final right to reject for a refund.

If the OP was pressured into buying a replacement chain they need to go back to Evans Halford's for a refund and to get the chain fitted "professionally".

sheramber

Okell said:

the_lunatic_is_in_my_head said:

Yeah it is but it still needs to be of satisfactory quality and as you are still within 6 months of delivery they either need to replace it at their cost or have it independently inspected to show the issue is misuse/user error. 

I would agree with the above about going when they are busy and would ask them if they want to replace your chain without charge or have the bike back for a full £2k refund under the final right to reject.

This ^.

Unless Halford's can prove that the failure was caused by the OP's misuse then Halford's have to replace the chain for free.  And if it breaks a second time the OP is entitled to exercise final right to reject for a refund.

If the OP was pressured into buying a replacement chain they need to go back to Halford's for a refund and to get the chain fitted "professionally".

Halfords ?

m0bov

A 2 grand bike would be expected to last more than 60miles.

How did you pay? Credit card??

Danwilderspin

m0bov said:

A 2 grand bike would be expected to last more than 60miles.

How did you pay? Credit card??

Ahh now there lies the complication… cycle to work scheme… although it’s basically a cheque.

Alderbank

Danwilderspin said:

m0bov said:

A 2 grand bike would be expected to last more than 60miles.

How did you pay? Credit card??

Ahh now there lies the complication… cycle to work scheme… although it’s basically a cheque.

In most cycle to work schemes your employer is the actual purchaser of the bike, they buy from the dealer on a B2B contract, and then lease it to you under terms governed by HMRC so that you benefit from tax exemption.

I believe the Evans Ride to Work scheme is slightly different. You might want to read this earlier thread:  

Evans Ride to Work scheme - consumer rights when I've received a faulty bike?

 https://forums.moneysavingexpert.com/discussion/5953118/evans-ride-to-work-scheme-consumer-rights-when-ive-received-a-faulty-bike

In the past I have administered Cycle to Work schemes (not Evans though, we used Halfords and a local bike shop). When users had issues like yours I always went back to the supplier to resolve them and the shops were always keen to comply to maintain what was a lucrative business.
I suggest you have a word with whoever administers the scheme where you work.

Okell

sheramber said:

Okell said:

the_lunatic_is_in_my_head said:

Yeah it is but it still needs to be of satisfactory quality and as you are still within 6 months of delivery they either need to replace it at their cost or have it independently inspected to show the issue is misuse/user error. 

I would agree with the above about going when they are busy and would ask them if they want to replace your chain without charge or have the bike back for a full £2k refund under the final right to reject.

This ^.

Unless Halford's can prove that the failure was caused by the OP's misuse then Halford's have to replace the chain for free.  And if it breaks a second time the OP is entitled to exercise final right to reject for a refund.

If the OP was pressured into buying a replacement chain they need to go back to Halford's for a refund and to get the chain fitted "professionally".

Halfords ?

Whoops!  Evans not Halford's.

My mistake - I'll correct it

Thanks

MacPingu1986

Chains do wear but snapping at 60 miles definitely indicates a defect or failure that should be replaced.

(For ref I ride about 5,000 commuter miles a year in all weathers and conditions on a road bike chain (replaced roughly once a year) that are at the lighter, more delicate end and have never had a chain snap) 

Danwilderspin

Ok so I emailed head office as they don’t have a phone number and the branch number is cut off.

i have also just emailed the scheme provider to see what they recommend after recieving the below, but where should I go next after receiving this:

I am sorry to hear of the issues you have experienced with your bike, I understand how disappointing and frustrating this must be for you. 

Unfortunately, as the item was purchased in store, we are unable to assist with refunding or replacing the bike or chain. I sincerely apologise that we cannot be of further assistance. 

It is up to the store's discretion whether they deem an issue with an item as a manufacturing fault or, as a result of wear and tear. In this instance,  the issue has been deemed as wear and tear. Therefore, the cost of the repair is to be covered by yourself. 

I am sorry to hear that you were advised to purchase the incorrect length chain, I understand how frustrating this must be for you. Please seek further assistance in-store with the return of this item and, the correct item that needs to be purchased.