Chain snapped in 3 month old bike?

Danwilderspin

So I bought an ebike from Evans at the end of January.
i had it a month and it failed the battery died. I took it back they had it a month and ended up giving me a new bike.
new bike lots better been giving it a good go… anyway two weeks ago I was riding and the chain snapped! 

I spoke to the manager he said bring the old chain they will be able to sort out a replacement. So I went in and they want to charge me saying it’s a wear and tear consumable item… it’s done about 60miles.. is this right it doesn’t seem it for £2k worth of bike?

Grumpy_chap

A bike chain is a consumable item.

Jenni_D

Yes it is, but not so quickly and so few miles, especially considering the price paid. That's a defective item.

@Danwilderspin I'd suggest going back to Evans when they're busy and complain loudly about it.

the_lunatic_is_in_my_head

Yeah it is but it still needs to be of satisfactory quality and as you are still within 6 months of delivery they either need to replace it at their cost or have it independently inspected to show the issue is misuse/user error. 

I would agree with the above about going when they are busy and would ask them if they want to replace your chain without charge or have the bike back for a full £2k refund under the final right to reject.

Jenni_D

As it's an e-Bike I assume no mileage deduction is allowable? (i.e. it is normal goods rather than a vehicle).

Even so, at 60 miles any deduction would be negligible.

Baldytyke88

Danwilderspin said:

… anyway two weeks ago I was riding and the chain snapped! 

I spoke to the manager he said bring the old chain they will be able to sort out a replacement. So I went in and they want to charge me saying it’s a wear and tear consumable item… it’s done about 60miles.. is this right it doesn’t seem it for £2k worth of bike?

Had you been checking the bike over every day before you used it, how did it break?

the_lunatic_is_in_my_head

Jenni_D said:

As it's an e-Bike I assume no mileage deduction is allowable? (i.e. it is normal goods rather than a vehicle).

Even so, at 60 miles any deduction would be negligible.

Good thinking

A motor vehicle, in relation to Great Britain, has the same meaning as in the Road Traffic Act 1988 (see sections 185 to 194 of that Act)

I’m too lazy to check what that is to confirm if it covers e-bikes. 

Danwilderspin

Baldytyke88 said:

Danwilderspin said:

… anyway two weeks ago I was riding and the chain snapped! 

I spoke to the manager he said bring the old chain they will be able to sort out a replacement. So I went in and they want to charge me saying it’s a wear and tear consumable item… it’s done about 60miles.. is this right it doesn’t seem it for £2k worth of bike?

Had you been checking the bike over every day before you used it, how did it break?

Good question - not every other day as I haven’t ridden that much with the weather but the chain club I have bought said to reapply and inspect every fourth journey and I’ve been doing exactly that.

So how did it happen? I have a hill outside my front door I had it on full assist mode for max power and standing on the bike to get a bit more the chain appeared to come off and it looke like one side of a link had broken off

Danwilderspin

Sorry I thought I wrote more above…

They were adamant I needed to pay and I need the bike so I bought the chain begrudgingly as the manager wasn’t there and I had driven 20 miles in to get something sorted as I need to use my bike. 

I’m guessing that doesn’t make much difference- worst case I should get a spare chain, best case I get a refund? (Well I guess actually worst case I get nothing )

Danwilderspin

Grumpy_chap said:

A bike chain is a consumable item.

True but there has to be some limit - if you got a mobile phone and within 3 months the battery failed you’d expect it to be fixed despite it being consumable 

Danwilderspin

Just checked the replacement chain they sold me… it’s the wrong size!