X-O (Jarvis) online platform to close in the summer

Section62

https://forums.moneysavingexpert.com/discussion/comment/81951394#Comment_81951394

One would think there might be rules in place with such a merger that it couldn't severely disadvantage people, force them onto terms they never agreed to and leave them with no options whatsoever - so a complaint is likely worthwhile.

They sent multiple communications about the changes, so probably did what they were legally required to do. I don't remember if they sent anything by post rather than just by email though.

The problem you seem to have is you didn't get the emails because your address was no longer in use/unavailable. Have you checked the T&Cs to see what they said about your own obligation to keep your contact details up to date?

If you complain about not being informed they might respond that they attempted to contact you using the details they had, and you hadn't updated them. And they might have a valid point that an email address which is linked to a financial account being hacked ought to prompt an immediate update of the contact details to minimise the risk of the hacker having access to the account(s).

gt94sss2

https://forums.moneysavingexpert.com/discussion/comment/81951379#Comment_81951379

I think you may need to call the providers to ask them if they will allow a transfer in such circumstances as their automated application forms are likely to reject it.

For instance, L&G suggest Hargreaves Lansdowne accepts them

https://share.google/Qn2MwEw9spYdNRJfV

gt94sss2

https://forums.moneysavingexpert.com/discussion/comment/81951394#Comment_81951394

I don't think a complaint will help you. They will have contacted you before iii took over the accounts etc.

The fact that you were not checking the email address you gave them and failed to update your contact details are not their fault.

marathonic

https://forums.moneysavingexpert.com/discussion/comment/81951437#Comment_81951437

My issue is more to do with agreeing to terms and conditions that no longer exist. What did I sign, what did I agree to, that enforces these charges upon me? There was never an agreement for any fees. I suspect I will contact them on Tuesday and they may need to get me to click some button to agree to fees - but they can't do it ad hoc.

marathonic

https://forums.moneysavingexpert.com/discussion/comment/81951440#Comment_81951440

Thanks very much for helping. I will check on Tuesday

marathonic

https://forums.moneysavingexpert.com/discussion/comment/81951444#Comment_81951444

Possibly. It's a little annoying though as I picked this account, and the investments within it, because they were supposed to be "set and forget".

wmb194

https://forums.moneysavingexpert.com/discussion/comment/81951447#Comment_81951447

When brokers close you often have to take what you're offered. ii was the default if you didn't transfer elsewhere and, IIRC, the first few months' fees were waived.