DCA - Final reply from Ford

Lukey_lukey

I put a claim in for a car I purchased in 2008. I do also have another claim which i haven’t had a final response for yet. 

This is what their final reply consisted of. I have no paperwork for it so I generally have no idea what was included in the contract. -

Findings of my investigation

After reviewing your case, we have found the following:

·         The commission arrangement and amount of commission paid to the dealer was not part of a DCA.

·         Your finance agreement is therefore out of scope of the FCA investigation.

·         Your agreement was subject to 7.8% APR. The dealer could not change the interest rate, fees or charges to earn more commission. Neither could any other broker or other entity. Because of this, we believe you suffered no financial loss or harm.

·         We did not breach our regulatory obligations, nor was there an unfair relationship between us and you.

Outcome

Given the above findings, we believe we have acted fairly and reasonably, so we are unable to uphold your complaint. We will now close your Customer Relations case. If you’ve contacted us about more than one agreement, we will investigate each one and respond to you separately.

 

Yours faithfully

Your Ford Credit Team

 

What we need to tell you

Data Subject Access Request (DSAR) under the Data Protection Act 2018 / GDPR

If you have raised a DSAR to find out whether your agreement(s) had any form of DCA, we have made a reasonable and proportionate search to identify and retrieve the information which you have requested. 

If you are not satisfied with our response to your DSAR, please let us know. If you are still not satisfied, you are entitled to progress your concerns with the Information Commissioner’s Office.  You can contact them at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 01625 545700 or ico.org.uk/make-a-complaint/.

Financial Ombudsman Service

You have the right to refer your complaint to the Financial Ombudsman Service, free of charge.

If you do decide to refer your complaint to the Ombudsman you must do so within six months of the date of this letter.

If you do not refer your complaint to the Ombudsman within six months of the date of this letter, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.

The very limited circumstances referred to above include, where the Ombudsman believes that the delay was as a result of exceptional circumstances.

You can get in touch with the Financial Ombudsman Service using the details below:

Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

London

E14 9SR

Consumer Helpline: 0800 023 4567

Website: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

Nasqueron

Is there a question here?

You asked if they used DCA on that deal, they said no. No firm would risk the tens of millions of pounds of fines to lie about something which may yet result in nothing being paid back