British Gas - Meter Issue

Gerry1

The EV's Miles per kWh figure will be significantly lower during the colder winter months, and of course kWh the amount used will depend on the number of miles driven.

MWT

The EV use overnight seems to be a lot less than would be expected for a 75 day period, which would suggest that either the EV/Charger are set to the wrong times or the meter is changing between the two rates at the wrong time of day.

Are you using a schedule in the car or the EV charger to control when it charges?

Which car and charger do you have?

The total kWh used is about right when compared to the short 15 day period that precedes the 75 day period, this isn't excess use it is just that the majority of your EV charging is not occurring/being recorded in the low-rate period...

envirogirl

debitcardmayhem said:

Do use electricity for heating and or hot water? It would also help if you upload the bill for Sept-December

NO I have gas

Ectophile

envirogirl said:

Hi all, 

Could you brilliant people offer me some advice on what to do next, as said, it is impossible even with the energy increase costs to have used this much electric.  

It's roughly equivalent to a load of 2kW left on constantly.  Definitely not impossible.

envirogirl

MWT said:

The EV use overnight seems to be a lot less than would be expected for a 75 day period, which would suggest that either the EV/Charger are set to the wrong times or the meter is changing between the two rates at the wrong time of day.

Are you using a schedule in the car or the EV charger to control when it charges?

Which car and charger do you have?

The total kWh used is about right when compared to the short 15 day period that precedes the 75 day period, this isn't excess use it is just that the majority of your EV charging is not occurring/being recorded in the low-rate period...

Hi,

I don't charge on peak rate, the pod point is set to charge from midnight to 5am which has all been checked via them and the app and it hasn't been charged in the day ever!! So the mystery remains and I just get more worried. I use the pod point schedule as I have for the last 18 months, i only charge around 2 or 3 times a week. Kia Niro 2023 model.

MWT

envirogirl said:

MWT said:

The EV use overnight seems to be a lot less than would be expected for a 75 day period, which would suggest that either the EV/Charger are set to the wrong times or the meter is changing between the two rates at the wrong time of day.

Are you using a schedule in the car or the EV charger to control when it charges?

Which car and charger do you have?

The total kWh used is about right when compared to the short 15 day period that precedes the 75 day period, this isn't excess use it is just that the majority of your EV charging is not occurring/being recorded in the low-rate period...

Hi,

I don't charge on peak rate, the pod point is set to charge from midnight to 5am which has all been checked via them and the app and it hasn't been charged in the day ever!! So the mystery remains and I just get more worried. I use the pod point schedule as I have for the last 18 months, i only charge around 2 or 3 times a week. Kia Niro 2023 model.

There isn't much of a mystery here, and there isn't any excess use, it is just about timing.

In the 15 day period you used 46.1kWh peak and 127.1 kWh off-peak totalling 172.2kWh over 15 days, or 11.55kWh / day

In the 75 day period you used 716.2kWh peak and 175.5kWh off-peak totalling 891.7kWh over 75 days, or 11.89kWh / day

Virtually identical.

The total use is correct I think, the problem is a lot of your charging is being recorded in the peak period, so if it isn't your PodPoint getting it wrong then it has to be the meter schedule incorrectly switching your registers.

This is going to take a little detective work on your part if you do not have access to the Half-Hour meter readings showing the tariff details, but if you can stay up to midnight and check the two meter registers at 5 mins before, then midnight and then 5 mins after, you will be able to see which registers are being used before and then after midnight.

If you want to make it easier to see the difference turn on a high use device like an oven or a fan heater just before you start the test or have your car scheduled to charge (assuming it will actually start at midnight, some will not and may have a small delay before they start.)

Ideally repeat the process at 05:00 but perhaps see what the first test tells you before doing that....

envirogirl

MWT said:

envirogirl said:

This is going to take a little detective work on your part if you do not have access to the Half-Hour meter readings showing the tariff details, but if you can stay up to midnight and check the two meter registers at 5 mins before, then midnight and then 5 mins after, you will be able to see which registers are being used before and then after midnight.

Hi, Thanks for this I really appreciate the support and I am making a note of this for the engineer, what is the register info or will it show the tariff on the meter? Cheers

MWT

envirogirl said:

MWT said:

envirogirl said:

This is going to take a little detective work on your part if you do not have access to the Half-Hour meter readings showing the tariff details, but if you can stay up to midnight and check the two meter registers at 5 mins before, then midnight and then 5 mins after, you will be able to see which registers are being used before and then after midnight.

Hi, Thanks for this I really appreciate the support and I am making a note of this for the engineer, what is the register info or will it show the tariff on the meter? Cheers

Don't wait for the engineer, this is something you should do now so you can tell them where the problem is as it can be corrected remotely.

The registers are where your meter readings are accumulated, the photo you posted earlier shows R01 which is your day time peak-rate total, there is also R02 which will be your night-time off-peak total.

If you are not sure how to display the other register just ask...

The tariff information on the meter may not be accurate so do not depend on that, it is only useful when combined with the half-hour data that your smart meter can provide, but I do not think you have access to that on the BG website do you?

MWT

The thing you want to avoid is the £170 meter check as your meter is not reading incorrectly so they will not find a fault there, it is just that the amounts are going against the wrong registers which is just a configuration problem so I'm not at all sure they would waive the £170 fee in that circumstance, but better not to need to find out...

Gerry1

MWT said:

envirogirl said:

MWT said:

envirogirl said:

This is going to take a little detective work on your part if you do not have access to the Half-Hour meter readings showing the tariff details, but if you can stay up to midnight and check the two meter registers at 5 mins before, then midnight and then 5 mins after, you will be able to see which registers are being used before and then after midnight.

Hi, Thanks for this I really appreciate the support and I am making a note of this for the engineer, what is the register info or will it show the tariff on the meter? Cheers

The registers are where your meter readings are accumulated, the photo you posted earlier shows R01 which is your day time peak-rate total, there is also R02 which will be your night-time off-peak total.

That's not always the case, there's no Golden Rule.  For example, my E7 meter has R1 night and R2 day.