monument transfers

hoppy2

I rang Monument this morning regarding transfers in to their cash isas and they still say they don't allow it

northernstar007

the app allows it which i done lastnight and a email to say they have recieved my request
so lets see if they follow through

13zero8

Was about to open a cash ISA with them two minutes ago but point 4 of the product summary...... "We currently don't accept transfers in from other ISA providers".

allegro120

13zero8 said:

Was about to open a cash ISA with them two minutes ago but point 4 of the product summary...... "We currently don't accept transfers in from other ISA providers".

Transfer option is available on the app. I've initiated transfer this morning and received confirmation "Thank you for your request to transfer your existing Cash ISA balance from Virgin Money - Sort Codes Start with 82 to your Monument Easy Access Cash ISA.....There’s no need for you to take further action. We’ll process your request and will contact you if we need any additional information.

• We’ll do our best to process your transfer as quickly as we can, however, the transfer process may take up to 15 working days to complete
  
• We’ll notify you as soon as the transfer is finalised."

northernstar007

allegro120 said:

13zero8 said:

Was about to open a cash ISA with them two minutes ago but point 4 of the product summary...... "We currently don't accept transfers in from other ISA providers".

Transfer option is available on the app. I've initiated transfer this morning and received confirmation "Thank you for your request to transfer your existing Cash ISA balance from Virgin Money - Sort Codes Start with 82 to your Monument Easy Access Cash ISA.....There’s no need for you to take further action. We’ll process your request and will contact you if we need any additional information.

• We’ll do our best to process your transfer as quickly as we can, however, the transfer process may take up to 15 working days to complete
  
• We’ll notify you as soon as the transfer is finalised."

thats the same email i got when i started the transfer

now a update, ive been on to there chat and was answered straight away
i asked if the transfer was going ahead and the answer was yes it will be
so sign up imo 

gt94sss2

I've also recently started an ISA transfer into Monument. It will be interesting to see how quick they are.

The only disadvantage so far is that they do not support partial transfers in - only full transfers.

They do support partial ISA transfers out though.

Rheumatoid

Do they support transfers to take place at a future date on maturity of the ingoing ISA?

gt94sss2

Rheumatoid said:

Do they support transfers to take place at a future date on maturity of the ingoing ISA?

No, they only support immediate transfers in.

northernstar007

i mentioned on another thread, i chat with monument and asked if the transfer was going ahead and they said yes
this is a full transfer

VNX

Very odd how they advertise transfers coming soon and are telling people no but some are saying in the app they can do it 

friolento

VNX said:

Very odd how they advertise transfers coming soon and are telling people no but some are saying in the app they can do it 

They just haven't caught up everywhere yet. The transfer-in option only appeared late last week.