Vitality - new "Play" rewards

WillPS

Either I'm ridiculously lucky, or I'm doing something which makes my finding of Stanley's more likely


I note the terms have this:

Rich2808

Anyone get an email from Vitality a couple of days ago headed 'pick and play is evolving'.

Apparently you will be able to choose two weekly rewards in future - so you can get a free cafe nero drink and 25 per cent off itsu plus 50 per cent off a vue or odeon cinema ticket

There will be two guaranteed monthly awards - so you will be able to choose from two of their various cinema, entertainment, delivery and food partners. I assume this means (but it doesn't specify) you get say a free cinema ticket and a free itsu meal (as before the changes) - and therefore you potentially won't need to play the find a Stanley game to get these two guaranteed rewards. And you will have a month to pick those two guaranteed rewards - not just a week (just after month end) as now.

You will be able to play for more monthly rewards than the guaranteed two apparently - which presumably means via playing the find a stanley game (but it doesn't say that will be the route to a third+ reward specifically).

They are getting these changes ready over the summer - and will confirm an implementation date in due course.

WillPS

Indeed. Does seem that they're managing a bit of a revolt.

WillPS

IW74 said:

Anyone else been emailed a free Vue cinema code by Vitality today? I don’t even have a policy with them anymore :-D
its also still letting me find Stanleys each Monday, and after not finding any extra ones for the first 5 weeks or so, I’ve found 2 extra ones for the last 2 weeks. Maybe they’ve re-tweaked the odds after the negative feedback on here and on Trustpilot…

Just wanted to add that although this one off reward was signposted as expiring June 21st, I've just successfully used the code to book a ticket for next Thursday.

ErtaiDruid

I have just cancelled my vitality Health and life insurance yesterday, they really messed up the reward system, I am glad I am not the only one noticing this.

I really liked the concept of if you keep healthy you get perks and means they will have less chances of getting claims too - it’s a win win situation for both sides, but the reward system update is just appalling. You don’t get rewards for being healthy anymore it’s based on luck so if you can’t find the dog you get 0 rewards, so what’s the point?

My renewal came up next month and they are increasing it almost £10 I’ve decided to cancel both insurances and I’m gonna find something cheaper.

WillPS

ErtaiDruid said:

I really liked the concept of if you keep healthy you get perks and means they will have less chances of getting claims too - it’s a win win situation for both sides, but the reward system update is just appalling. You don’t get rewards for being healthy anymore it’s based on luck so if you can’t find the dog you get 0 rewards, so what’s the point?

I don't think it actually is just luck, but they've done a very poor job explaining and it's completely opaque.

I've made sure I've been getting 30+ points per week and at least 160 per month the whole time this offer has run. So far I've "found" 8 Stanleys every month except July (a 5 Monday month) when I "found" 10. Essentially 2 a week, although there have been some weeks I've only had 1 and others where I've had 3.

Either my luck is massively better than others on this thread, or it isn't random how many Stanley's you have to find. Indeed the T&Cs make clear they can alter the number of Stanleys on the board, so I would suggest that is what's happening. Why they aren't being transparent about this I do not know - surely it'd be a better message to say '12 points gets 1 guaranteed + 1 to find, 24 points gets 1 guaranteed + 3 to find and 36+ points gets 1 guaranteed + 7 to find'? [These are made up numbers but I think might represent what's happening.]

Even so, I think the "gamification" element of this is crass and the sooner it is undone the better.

IW74

WillPS said:

ErtaiDruid said:

I really liked the concept of if you keep healthy you get perks and means they will have less chances of getting claims too - it’s a win win situation for both sides, but the reward system update is just appalling. You don’t get rewards for being healthy anymore it’s based on luck so if you can’t find the dog you get 0 rewards, so what’s the point?

I don't think it actually is just luck, but they've done a very poor job explaining and it's completely opaque.

I've made sure I've been getting 30+ points per week and at least 160 per month the whole time this offer has run. So far I've "found" 8 Stanleys every month except July (a 5 Monday month) when I "found" 10. Essentially 2 a week, although there have been some weeks I've only had 1 and others where I've had 3.

Either my luck is massively better than others on this thread, or it isn't random how many Stanley's you have to find. Indeed the T&Cs make clear they can alter the number of Stanleys on the board, so I would suggest that is what's happening. Why they aren't being transparent about this I do not know - surely it'd be a better message to say '12 points gets 1 guaranteed + 1 to find, 24 points gets 1 guaranteed + 3 to find and 36+ points gets 1 guaranteed + 7 to find'? [These are made up numbers but I think might represent what's happening.]

Even so, I think the "gamification" element of this is crass and the sooner it is undone the better.

I hit 40 points every week - pretty much without fail - and the first few weeks of the launch I never found an additional Stanley. From memory it was a good 4 or 5 weeks before I found more than one.

However they've done it, they've ruined what was a mutually beneficial system, and hopefully lost a lot of customers in the process.

WillPS

That's interesting... what could it be in that case then? Number of app visits per week? Amount of "investment" in ecosystem (does having the Amex, linking to Waitrose etc help?).

It's the lack of transparency that really irks IMHO.

ErtaiDruid

WillPS said:

ErtaiDruid said:

I really liked the concept of if you keep healthy you get perks and means they will have less chances of getting claims too - it’s a win win situation for both sides, but the reward system update is just appalling. You don’t get rewards for being healthy anymore it’s based on luck so if you can’t find the dog you get 0 rewards, so what’s the point?

I don't think it actually is just luck, but they've done a very poor job explaining and it's completely opaque.

I've made sure I've been getting 30+ points per week and at least 160 per month the whole time this offer has run. So far I've "found" 8 Stanleys every month except July (a 5 Monday month) when I "found" 10. Essentially 2 a week, although there have been some weeks I've only had 1 and others where I've had 3.

Either my luck is massively better than others on this thread, or it isn't random how many Stanley's you have to find. Indeed the T&Cs make clear they can alter the number of Stanleys on the board, so I would suggest that is what's happening. Why they aren't being transparent about this I do not know - surely it'd be a better message to say '12 points gets 1 guaranteed + 1 to find, 24 points gets 1 guaranteed + 3 to find and 36+ points gets 1 guaranteed + 7 to find'? [These are made up numbers but I think might represent what's happening.]

Even so, I think the "gamification" element of this is crass and the sooner it is undone the better.

Also the rewards got worse for me, I used to get a Rakuten movie rental every week because that was one of the perks along side the Cafe Nero one. 
Now Rakuten movie rental became a monthly perk if you can find at least 4 dogs (obviously), that was a massive downgrade for me.