UBL 4.53% 1 year ISA 2025-6

Cheltenhamshire

Further update. Money returned very promptly after speaking to the competent agent.

poseidon1

Cheltenhamshire said:

So paid into this yesterday, first day of the new tax year. And have never seen anything like it.

For various reasons, got cold feet. So decided to call them to cancel. Nobody answered the phone, no queuing system or anything, just told me after 30 minutes to leave a message. The chat (which looks awful, you can't even see whether it's working) does nothing, not even automatic acknowledgement. 

And worst the app and online banking don't allow me to take money out. Most of my payment is in a "funding account" and set new payee up thinking I could at least get that back now. It wouldn't work because it asks you to select a From account and nothing happens when you try to select one.

This is an excellent site, but I think it has to stop recommending this account. All I've been able to do is send a secure message, which they say they'll answer within 3 days.

Anyone else having these problems?

You may be interested in my short riposte ( below ) to another OP with UBL concerns

https://forums.moneysavingexpert.com/discussion/comment/81406200#Comment_81406200

I am of the view that savers should conduct their own due diligence on institutions they are planning to save with, and not blindly follow website league tables, especially where the bank's concerned are unfamiliar and not 'high street' names.