UBL 4.53% 1 year ISA 2025-6

Isarulesaretoocomplex

Seems quite odd that ubl seem the only company offering that type of rate and many of the usual suspects haven't released rates as of today. The like of cynergy shawbrook oak north maybe going to keep the rates low for new business. Thoughts!

FrugaiMacDugal

Cheltenhamshire said:

For various reasons, got cold feet.

Why did you get cold feet. what spooked you?

Cheltenhamshire

FrugaiMacDugal said:

Cheltenhamshire said:

For various reasons, got cold feet.

Why did you get cold feet. what spooked you?

Saw some bad reviews and the app/online banking seemed very awkward. 

Then again the Trust Pilot reviews which I hadn't seen were good,. But I might have stuck with them if they'd answered the phone quickly and said "sorry, had lots of people interested in this rate" and been reassuring.

Hoenir

Cheltenhamshire said:

So paid into this yesterday, first day of the new tax year. And have never seen anything like it.

For various reasons, got cold feet. So decided to call them to cancel. Nobody answered the phone, no queuing system or anything, just told me after 30 minutes to leave a message. 

On a Sunday should be no great surprise. 

Rusty190

1 year Fixed rate Isa interest rate with UBL dropped to 4.31% as of 5pm today. 

PeskyBlunder

They also have a pop-up on their web page now saying that they are experiencing a high volume of calls.

Isarulesaretoocomplex

PeskyBlunder said:

They also have a pop-up on their web page now saying that they are experiencing a high volume of calls.

I've been trying to open an account with them for the cash isa and going to transfer my 212 to them. Received email to confirm and when it's opened I've had that same message all day and wouldn't allow me to continue. The search goes on trying to find one that's fixed and will allow transfer of 212 

Cheltenhamshire

Hoenir said:

Cheltenhamshire said:

So paid into this yesterday, first day of the new tax year. And have never seen anything like it.

For various reasons, got cold feet. So decided to call them to cancel. Nobody answered the phone, no queuing system or anything, just told me after 30 minutes to leave a message. 

On a Sunday should be no great surprise. 

I was trying to contact them today. Sorry if that wasn't clear.

Cheltenhamshire

PeskyBlunder said:

They also have a pop-up on their web page now saying that they are experiencing a high volume of calls.

I saw that. Didn't really explain the issues with the website, as far as I was concerned. But fits a general picture of being overwhelmed.

Cheltenhamshire

An update FWIW. Got through on the phone today, so phones are being answered at least. First agent put me on hold and left me. Second one didn't and sounded very professional. Money ought to be back with me on Monday.