Boots Opticians

[Deleted User]

Surely to God,you have the legal right to a refund and not to be fobbed off with
a replacement pair(s)??
After all,if you're far from happy with the original pair,it's not going to fill you
with confidence,that they'll get it right.
I left Specsavers,because I felt scammed,because no one informed me verbally(I can't remember seeing a poster in the shop either),or my right to a refund or replacement and how long
I had to to do it).
This is identical to the experience I've just had with Boots Opticians.
All I can say is,it's now a case of "Hello
Vision Express"

david29dpo

Whats your point?  more info needed

flaneurs_lobster

Unless you describe what the problem was with Specsavers, and now with Boots, it's impossible for anyone to be able to give suggestions that might help you not to have the same problem with Vision Express.

born_again

Unless you have a consumer rights question?

This is the place to post

https://forums.moneysavingexpert.com/categories/praise-vent-warnings

Dustyevsky

david29dpo said:

Whats your point?  more info needed

The salient point is whether Vision Express offers anything different in terms of a guaranteed refund. If not, it's a rant that might give a false impression.

Specs are notoriously hard to get used to, which is why I try to buy similar ones. Eyes take time to adjust to a different prescription, and it's usually even longer before the fit can be made personal. While assistants will adjust, it's often down to the wearer, and their level of practical ability, to find the perfect fit. I'd say my new glasses took a month to get right.

There are a few areas where it may be impossible to get the specs right for the wearer. I found that with varifocals, and Specsavers switched me back to bifocals without charge.

visidigi

Post is in the wrong place, but I no longer buy on the high street.

Just last month I got a pair of reading and a pair of sunglasses....

Eye test on the high street, with voucher cost £10 (I already got them to give me my PD).
Glasses in Vision Express £240 a pair (I like a particular brand).
Glasses from shadestation.co.uk £170 for both, £6 next day delivery - ordered at 3pm, in my hand next morning at 10am.

This is not an ad, but a) I was very impressed b) WAY cheaper than the high street and c) as a distance sale I had more rights than I will ever have instore.

Arunmor

Refund for what?

lisyloo

Vision express do a 100 day “no quibble” refund.
the staff in the store were clearly unhappy (presumable it affects them in some way) and tried to persuade and you have to go back to the store, but if you stick to your guns they have to give you a refund.

i ordered 2 pairs from vision express.
one paid weren’t correctly fitted which is important as they were varifocals and I also have astigmatism.
the fitting process was not thorough compared with other opticians.
they also tried to sell me new readers that I did not need I.e. prescription had not changed,
as the OP says you lose confidence so why would you want to retry not to mention the time off and travelling costs when they get it wrong again

i have been happy with Asda where I’ve recently bought 2 pairs (including varifocals) for £120.
the fitting process is more thorough with both manual tasks and a measuring machine.
the only issue if the scarcity of Asda opticians.

 I would suggest the OP talks to the store manager and explains the issues and why they’ve lost confidence in an assertive but polite manager,
hopefully the store manager will realise this customers will hold them to high standards (or may be a PITA) so decides a refund is the best option.

flaneurs_lobster

lisyloo said:

i have been happy with Asda where I’ve recently bought 2 pairs (including varifocals) for £120.
the fitting process is more thorough with both manual tasks and a measuring machine.
the only issue if the scarcity of Asda opticians.

Not a personal experience as I've not used them but Asda opticians came top in the latest Which! survey. Friends who have used them (x2) have also been impressed. 

Pollycat

lisyloo said:

Vision express do a 100 day “no quibble” refund.
the staff in the store were clearly unhappy (presumable it affects them in some way) and tried to persuade and you have to go back to the store, but if you stick to your guns they have to give you a refund.

i ordered 2 pairs from vision express.
one paid weren’t correctly fitted which is important as they were varifocals and I also have astigmatism.
the fitting process was not thorough compared with other opticians.
they also tried to sell me new readers that I did not need I.e. prescription had not changed,
as the OP says you lose confidence so why would you want to retry not to mention the time off and travelling costs when they get it wrong again

i have been happy with Asda where I’ve recently bought 2 pairs (including varifocals) for £120.
the fitting process is more thorough with both manual tasks and a measuring machine.
the only issue if the scarcity of Asda opticians.

 I would suggest the OP talks to the store manager and explains the issues and why they’ve lost confidence in an assertive but polite manager,
hopefully the store manager will realise this customers will hold them to high standards (or may be a PITA) so decides a refund is the best option.

But the OP bought their glasses from Boots...

lisyloo

Pollycat said:

lisyloo said:

Vision express do a 100 day “no quibble” refund.
the staff in the store were clearly unhappy (presumable it affects them in some way) and tried to persuade and you have to go back to the store, but if you stick to your guns they have to give you a refund.

i ordered 2 pairs from vision express.
one paid weren’t correctly fitted which is important as they were varifocals and I also have astigmatism.
the fitting process was not thorough compared with other opticians.
they also tried to sell me new readers that I did not need I.e. prescription had not changed,
as the OP says you lose confidence so why would you want to retry not to mention the time off and travelling costs when they get it wrong again

i have been happy with Asda where I’ve recently bought 2 pairs (including varifocals) for £120.
the fitting process is more thorough with both manual tasks and a measuring machine.
the only issue if the scarcity of Asda opticians.

 I would suggest the OP talks to the store manager and explains the issues and why they’ve lost confidence in an assertive but polite manager,
hopefully the store manager will realise this customers will hold them to high standards (or may be a PITA) so decides a refund is the best option.

But the OP bought their glasses from Boots...

At the end they said “hello vision express” hence I mentioned the guarantee if they didn’t know about it,
for dealing with boots I have advised talking to the store manager.
depending on the severity of the issue and payment method a chargeback or section 75 claim might be an option, but taking to the manager first is the first step.

what did I do wrong?