Boots Opticians

Pollycat

lisyloo said:

Pollycat said:

lisyloo said:

Vision express do a 100 day “no quibble” refund.
the staff in the store were clearly unhappy (presumable it affects them in some way) and tried to persuade and you have to go back to the store, but if you stick to your guns they have to give you a refund.

i ordered 2 pairs from vision express.
one paid weren’t correctly fitted which is important as they were varifocals and I also have astigmatism.
the fitting process was not thorough compared with other opticians.
they also tried to sell me new readers that I did not need I.e. prescription had not changed,
as the OP says you lose confidence so why would you want to retry not to mention the time off and travelling costs when they get it wrong again

i have been happy with Asda where I’ve recently bought 2 pairs (including varifocals) for £120.
the fitting process is more thorough with both manual tasks and a measuring machine.
the only issue if the scarcity of Asda opticians.

 I would suggest the OP talks to the store manager and explains the issues and why they’ve lost confidence in an assertive but polite manager,
hopefully the store manager will realise this customers will hold them to high standards (or may be a PITA) so decides a refund is the best option.

But the OP bought their glasses from Boots...

At the end they said “hello vision express” hence I mentioned the guarantee if they didn’t know about it,
for dealing with boots I have advised talking to the store manager.
depending on the severity of the issue and payment method a chargeback or section 75 claim might be an option, but taking to the manager first is the first step.

what did I do wrong?

I don't think I said you'd done anything wrong.

It was just the way it read to me.
I'd probably have discussed the Boots issue first before mentioning Vision Express.
But each to their own.

Pollycat

I really do think you're making too much of this.

I don't think you've done anything wrong.

If you would like me to delete my posts on this thread, I will do so.

cannugec5

 StevePearn said:

Surely to God,you have the legal right to a refund and not to be fobbed off with
a replacement pair(s)??
After all,if you're far from happy with the original pair,it's not going to fill you
with confidence,that they'll get it right.
I left Specsavers,because I felt scammed,because no one informed me verbally(I can't remember seeing a poster in the shop either),or my right to a refund or replacement and how long
I had to to do it).
This is identical to the experience I've just had with Boots Opticians.
All I can say is,it's now a case of "Hello
Vision Express"

So WHY do you believe you have a right to a refund? 
WHAT was wrong with the glasses you are unhappy with? Prescription? Style? Fit? Damaged? Something else? 

Presumably an instore purchase, but without knowing what the issue is we can only guess At possible options. 

For example: 

If they gave you green frames when you ordered pink you have no right to a refund. The shop has the right to correct the error I believe. If they are unable to supply the pink then I think you are entitled to a refund. 

On the other hand if you ordered pink, but when you got home decided they don’t suit you , you are entitled to neither replacement nor refund as you simply changed your mind. Any help from the store would be goodwill. 

If you ordered pink, got pink but can’t see through them, then the prescription needs addressing. Was the correct and current prescription used and was that prescription suited to that style and size of frame? Was the prescription provided by the same store? Are the glasses made instore or outsourced? ( at my local store they get sent away and take a week for new glasses, but I live in the middle of nowhere!)

So many possibilities. I could go on.. and on…
but without further input from the OP it’s all a bit pointless. I hope he has cooled down a little by now. 

pmduk

The OP has been banned so won't be returning to elaborate.