DCBL debt collector letter

Car1980

Fine. The driver should receive a Notice to Driver in the post from Euro Car Prats soon.

Coupon-mad

"4) your client have already acknowledged the keeper details,"

should read

4) your client has already acknowledged the driver's full details, 

1505grandad

If still relevant there is an extra "your" here:-

"I refer to your your letter of claim."

Peter767

Thanks guys, I have emailed DCBL and received an automated reply. Will wait for them to respond. Also complained to ECPL on their website.

Peter767

an update..

ECPL have replied to the complaint with this email

Thank you for your email.

 

I can confirm that POPLA has sent their decision on 15/05/2023. As no payment was made the notice has been passed to Debt Recovery plus. The notice is currently outstanding at £170.00.

 

Please note that we are unable to accept your correspondence as this parking charge notice has now been passed to a debt collection agency.

 

Please contact Debt Recovery directly with regards to payment on 0208 234 6775.

 

Euro Car Parks are unable to assist any further, please ensure all/any communication must now be complete direct with Debt Recovery Plus.

 

Kind Regards,

 

Customer Services

As far as we know, there was no POPLA appeal process as the deadline for an appeal passed while waiting for the Vue cinema customer service to write to ECPL.

Coupon-mad

Peter767 said:

an update..

ECPL have replied to the complaint with this email

Thank you for your email.

 

I can confirm that POPLA has sent their decision on 15/05/2023. As no payment was made the notice has been passed to Debt Recovery plus. The notice is currently outstanding at £170.00.

 

Please note that we are unable to accept your correspondence as this parking charge notice has now been passed to a debt collection agency.

 

Please contact Debt Recovery directly with regards to payment on 0208 234 6775.

 

Euro Car Parks are unable to assist any further, please ensure all/any communication must now be complete direct with Debt Recovery Plus.

 

Kind Regards,

 

Customer Services

As far as we know, there was no POPLA appeal process as the deadline for an appeal passed while waiting for the Vue cinema customer service to write to ECPL.

But the point is they are refusing to let you transfer liability. Ask them if they are really refusing to action a transfer of liability and if so, you'll report them to the DVLA, BPA and your MP. 

Peter767

Many thanks

We have filled another webform on their website as there is no other way to complain.