Company wont refund

CEON44

GingerTim said:

Olinda99 said:

if they are a Chinese company your option is to sue them in the Chinese courts.

A nice leather jacket for £86?

Hey, cat leather is really nice!

Lol. I think it was made from melted down lego bricks to be honest 

CEON44

born_again said:

CEON44 said:

I knew I shouldnt do it but on facebook a company called Manly were advertising what looked like a nice leather jacket at reasonable cost. So anyway when the jacket arrived I burst out laughing as it was a ridiculously cheap plastic not leather and was almost orange in colour. Wouldnt be seen dead wearing it. I immediately contacted the company for details of how to return for refund. It turned out also it was from China not US as advertised. At first no response but then they started messing around before eventually offering 50% refund. I declined immediately and asked for shipping details to return the jacket. They then said they would give full refund to be paid in 5-7 days and to keep the jacket anyway. So after 7 days no refund. More excuses about a banking problem etc and it would be reissued. 3 or 4 more 5-7 days have passed and still nothing. Obviously they are taking the !!!!!! but what can I do. What laws can I threaten them with or who can I report them to? Cost wasn’t massive at £86 but I dont want to give in

Whatever consumer rights apply in the country they are based in..

If you can post a link to the site 

born_again said:

CEON44 said:

I knew I shouldnt do it but on facebook a company called Manly were advertising what looked like a nice leather jacket at reasonable cost. So anyway when the jacket arrived I burst out laughing as it was a ridiculously cheap plastic not leather and was almost orange in colour. Wouldnt be seen dead wearing it. I immediately contacted the company for details of how to return for refund. It turned out also it was from China not US as advertised. At first no response but then they started messing around before eventually offering 50% refund. I declined immediately and asked for shipping details to return the jacket. They then said they would give full refund to be paid in 5-7 days and to keep the jacket anyway. So after 7 days no refund. More excuses about a banking problem etc and it would be reissued. 3 or 4 more 5-7 days have passed and still nothing. Obviously they are taking the !!!!!! but what can I do. What laws can I threaten them with or who can I report them to? Cost wasn’t massive at £86 but I dont want to give in

Whatever consumer rights apply in the country they are based in..

If you can post a link to the site it will help.

soolin said:

Having seen many a thread about these Far East companies, I would take the 50%, if it is still on the table - and be happy that's all you lost. 

They wont pay out anything. Just keep stalling 

CEON44

TheSpectator said:

CEON44 said:

the_lunatic_is_in_my_head said:

See this thread OP 

https://forums.moneysavingexpert.com/discussion/6598349/being-asked-to-return-items-to-aisa#latest

If you can squeeze the 50% out of them that's likely the best to happen.  

Yeah but they wont pay out any money despite saying every time they will. I know they are stringing me along. I need so consumer rights quotes to try and scare them

UK consumer laws do not apply, they will not be 'scared' by anything you try and do. If they continue to ignore you then best chalked down to experience......and lesson learned?

Yeah. I hate giving up though. Grrrrr! 

CEON44

born_again said:

CEON44 said:

I knew I shouldnt do it but on facebook a company called Manly were advertising what looked like a nice leather jacket at reasonable cost. So anyway when the jacket arrived I burst out laughing as it was a ridiculously cheap plastic not leather and was almost orange in colour. Wouldnt be seen dead wearing it. I immediately contacted the company for details of how to return for refund. It turned out also it was from China not US as advertised. At first no response but then they started messing around before eventually offering 50% refund. I declined immediately and asked for shipping details to return the jacket. They then said they would give full refund to be paid in 5-7 days and to keep the jacket anyway. So after 7 days no refund. More excuses about a banking problem etc and it would be reissued. 3 or 4 more 5-7 days have passed and still nothing. Obviously they are taking the !!!!!! but what can I do. What laws can I threaten them with or who can I report them to? Cost wasn’t massive at £86 but I dont want to give in

Whatever consumer rights apply in the country they are based in..

If you can post a link to the site it will help.

Manlytshirts.com

ChargebackCharlie

Did you pay for the jacket by card? If so you should contact your bank and ask about a chargeback.

CEON44

ChargebackCharlie said:

Did you pay for the jacket by card? If so you should contact your bank and ask about a chargeback.

Debit card?  Thought only credit cards could be charged back

eskbanker

CEON44 said:

ChargebackCharlie said:

Did you pay for the jacket by card? If so you should contact your bank and ask about a chargeback.

Debit card?  Thought only credit cards could be charged back

The good news is that chargeback applies to debit card purchases as well as credit card ones - it's section 75 protection that is only for credit cards.

The bad news is that a chargeback would require the goods to be returned to, and received by, the merchant, so, even after spending a small fortune on sending the package to China, they'll deny receipt and you'll be no further forward....

ChargebackCharlie

Misdescribed goods don’t have to be returned at the customer’s expense if a Mastercard was used to make the purchase- you just need to make them available for the seller to collect them at their expense.

Ergates

CEON44 said:

GingerTim said:

Olinda99 said:

if they are a Chinese company your option is to sue them in the Chinese courts.

A nice leather jacket for £86?

Hey, cat leather is really nice!

Lol. I think it was made from melted down lego bricks to be honest 

Have you seen how expensive lego is?

born_again

ChargebackCharlie said:

Misdescribed goods don’t have to be returned at the customer’s expense if a Mastercard was used to make the purchase- you just need to make them available for the seller to collect them at their expense.

Why is it misdescribed?
It does need to be returned. Only chargeback that does not require a return. Is counterfeit goods. Which these retailers have moved away from & now brand them, themselves to get round that.