Company wont refund

CEON44

I knew I shouldnt do it but on facebook a company called Manly were advertising what looked like a nice leather jacket at reasonable cost. So anyway when the jacket arrived I burst out laughing as it was a ridiculously cheap plastic not leather and was almost orange in colour. Wouldnt be seen dead wearing it. I immediately contacted the company for details of how to return for refund. It turned out also it was from China not US as advertised. At first no response but then they started messing around before eventually offering 50% refund. I declined immediately and asked for shipping details to return the jacket. They then said they would give full refund to be paid in 5-7 days and to keep the jacket anyway. So after 7 days no refund. More excuses about a banking problem etc and it would be reissued. 3 or 4 more 5-7 days have passed and still nothing. Obviously they are taking the !!!!!! but what can I do. What laws can I threaten them with or who can I report them to? Cost wasn’t massive at £86 but I dont want to give in

the_lunatic_is_in_my_head

See this thread OP 

https://forums.moneysavingexpert.com/discussion/6598349/being-asked-to-return-items-to-aisa#latest

If you can squeeze the 50% out of them that's likely the best to happen.  

Olinda99

if they are a Chinese company your option is to sue them in the Chinese courts.

A nice leather jacket for £86?

GingerTim

Olinda99 said:

if they are a Chinese company your option is to sue them in the Chinese courts.

A nice leather jacket for £86?

Hey, cat leather is really nice!

born_again

CEON44 said:

I knew I shouldnt do it but on facebook a company called Manly were advertising what looked like a nice leather jacket at reasonable cost. So anyway when the jacket arrived I burst out laughing as it was a ridiculously cheap plastic not leather and was almost orange in colour. Wouldnt be seen dead wearing it. I immediately contacted the company for details of how to return for refund. It turned out also it was from China not US as advertised. At first no response but then they started messing around before eventually offering 50% refund. I declined immediately and asked for shipping details to return the jacket. They then said they would give full refund to be paid in 5-7 days and to keep the jacket anyway. So after 7 days no refund. More excuses about a banking problem etc and it would be reissued. 3 or 4 more 5-7 days have passed and still nothing. Obviously they are taking the !!!!!! but what can I do. What laws can I threaten them with or who can I report them to? Cost wasn’t massive at £86 but I dont want to give in

Whatever consumer rights apply in the country they are based in..

If you can post a link to the site it will help.

user1977

CEON44 said:

It turned out also it was from China not US as advertised.

Even if it was the US, that wouldn't really be much better - you'd still ultimately have to sue them in a foreign court (albeit one where they speak a version of English).

soolin

Having seen many a thread about these Far East companies, I would take the 50%, if it is still on the table - and be happy that's all you lost. 

MeteredOut

soolin said:

Having seen many a thread about these Far East companies, I would take the 50%, if it is still on the table - and be happy that's all you lost. 

I'd agree, but am mainly posting as I want to see a picture of this orange plastic jacket please

CEON44

Olinda99 said:

if they are a Chinese company your option is to sue them in the Chinese courts.

A nice leather jacket for £86?

Yeah I know. As I said I shouldn’t have done it but a lot of positive posts swayed me. All false if course. Lesson learned. I doubt I would try to sue them in Chinese courts. 

CEON44

the_lunatic_is_in_my_head said:

See this thread OP 

https://forums.moneysavingexpert.com/discussion/6598349/being-asked-to-return-items-to-aisa#latest

If you can squeeze the 50% out of them that's likely the best to happen.  

Yeah but they wont pay out any money despite saying every time they will. I know they are stringing me along. I need so consumer rights quotes to try and scare them

TheSpectator

CEON44 said:

the_lunatic_is_in_my_head said:

See this thread OP 

https://forums.moneysavingexpert.com/discussion/6598349/being-asked-to-return-items-to-aisa#latest

If you can squeeze the 50% out of them that's likely the best to happen.  

Yeah but they wont pay out any money despite saying every time they will. I know they are stringing me along. I need so consumer rights quotes to try and scare them

UK consumer laws do not apply, they will not be 'scared' by anything you try and do. If they continue to ignore you then best chalked down to experience......and lesson learned?