Trading 212 - bonuses not accepted

astroL

I used an MSE link when I opened a cash ISA with Trading 212 just weeks back.  After the account had been opened for just a short time I realised that they were *not* paying the bonus stated in the MSE letter.  I queried this with T212 and they told me that I opened the account while no bonuses were on offer - despite using the MSE link which said that they were!  Is MSE aware that the bonuses are not being honoured?  I saw the same bonus being mentioned again on TV last night ......

Lawrence

legasov

Did you try using the code MSE in the "Promo codes" section of the app?

astroL

legasov said:

Did you try using the code MSE in the "Promo codes" section of the app?

Yes.  I did all the right stuff.  When I queried the lack of the bonus, T212 merely replied that during the time of the switch (via MSE) they were not offering bonuses to new savers.  Clearly they had not told MSE that!  Not a happy saver .....

masonic

Are you saying they are paying you only the 4.5% standard interest rate without the 0.86% bonus rate? On what date did you open the account?

Puffer

I've had a similar problem with missing bonus.   ISA opened 6 Feb (via MSE link offering 0.26% bonus) but not funded until 24 Feb when proceeds received from previous institution.   Interest rate (from 1 March) shown as 4.5% only, without any bonus.   I queried this yesterday and am told today that I will be given the 0.26% bonus from today until 31 March 2026, but with no apparent retrospective adjustment.   I suppose that is a satisfactory result but it says nothing for Trading 212's ability to run these accounts properly.   We must all now hope that the rate remains competitive.

Scuppered

I opened a cash ISA with Trading 212 this morning after reading Martin's ISA advice.   I used the MSE link to open their website.  Created an account, made a transfer and within minutes received an email from T212 showing the deposit had been successful (yay me!) I checked the T212 account and it shows an interest rate of 5.38% which includes the bonus of 0.88% - expiring 30 June 2025.  I read the Promo rate terms which stated this promo is running from 14th March 2025 to 31 March 2025.  Anyone thinking of getting the promo this side of the financial year would be wise to do it today. 
Many thanks to MSE for pointing me in the right direction for opening an ISA at a good rate.  My first dip into ISA's. 

mikeyp231987

Annnnnd there's a new offer today for 5.6% which we've missed out on by a day 

astroL

FWIW I subsequently opened an ISA via an MSE link to Moneybox - and subsequently discovered that yet again, the new ISA - Moneybox - did *not* include the promised bonus.  Yes, I checked all the requirements but no, I did not get a fair deal.  Others may have a different experience but neither company was willing to acknowledge any mistake, nor were they willing to explain the discrepancies.  I no longer trust the links :-(