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SIM swap hack money taken from Kraken to Revolut, how to proceed?
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Olinda99 said:As far as I know there are only three ways to do this
It shouldn't happen but quite obviously does, apart from anything else only the "big" NOs have physical shops, the others can only be contacted remotely. If you are serious about your SIM's security, check out how hard it would be to request a replacement ("sim-swap") from your current supplier.
E-SIMs should make the process more secure, since they will only work on the phone on which they are activated, but of course if the supply of a replacement is lax then they simply cut out the physical dispatch/delivery phase of the scam and make it happen more efficiently. At the very least a replacement eSIM should only be sent to the original email address (which can, of course, be changed....).0 -
AmityNeon said:PACs can be requested over the phone. The standards of identity verification vary by provider, and rogue employees are also a possibility. Such lax practices are why carriers like Efani can exist.0
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gary1312 said:friolento said:Just to say though that SIM swap fraud has been around for a long time and there are some key preventative measures people can take to reduce their risk of falling prey to it:
- put a PIN on your SIM
- add a second password to your mobile phone account
- use 2 factor authentication for logging into all your accounts
I consider myself to be a male feminist. Is that allowed?1 -
friolento said:I am afraid I don't have any information that could help with your current situation.Just to say though that SIM swap fraud has been around for a long time and there are some key preventative measures people can take to reduce their risk of falling prey to it:
- put a PIN on your SIM
- add a second password to your mobile phone account
- use 2 factor authentication for logging into all your accounts
I consider myself to be a male feminist. Is that allowed?3 -
surreysaver said:friolento said:I am afraid I don't have any information that could help with your current situation.Just to say though that SIM swap fraud has been around for a long time and there are some key preventative measures people can take to reduce their risk of falling prey to it:
- put a PIN on your SIM
- add a second password to your mobile phone account
- use 2 factor authentication for logging into all your accounts
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flaneurs_lobster said:surreysaver said:friolento said:I am afraid I don't have any information that could help with your current situation.Just to say though that SIM swap fraud has been around for a long time and there are some key preventative measures people can take to reduce their risk of falling prey to it:
- put a PIN on your SIM
- add a second password to your mobile phone account
- use 2 factor authentication for logging into all your accounts
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grumpy_codger said:Olenna said:grumpy_codger said:Nicehouse said:... giff gaff, Kraken and Revolut don't seem to have any answers as to how it happened ...
Giffgaff are definitely at fault, but claiming financial loss from them can be problematic.
With Kraken and Revolut, I gues, a mobile phone (number) is only one factor of two-factor authorisation, isn't it?They gave a new SIM to some stranger without making adequate checks to make sure that it was their customer who requested this.Are you accusing the OP of lying?
As a side note, I'm not sure that accusing someone else of lying is appropriate.0 -
Petriix said:flaneurs_lobster said:surreysaver said:friolento said:I am afraid I don't have any information that could help with your current situation.Just to say though that SIM swap fraud has been around for a long time and there are some key preventative measures people can take to reduce their risk of falling prey to it:
- put a PIN on your SIM
- add a second password to your mobile phone account
- use 2 factor authentication for logging into all your accounts
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I suspect there's more to the story e.g., this began with phishing.
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