Motorola G13 - calls going to voicemail

J_B

There's a thread on here somewhere about wifi calling on Lebara and a somewhat convoluted way of turning it on.

It worked for me so maybe worth a try?

booter

PHK said:

The provisioning relates to the SIM not the handset. 

You have a SIM only contract, the SIM should be provisioned for VoLTE because you can use the SIM in any phone or device of your choice. It's not like you bought the two together as a package. 

They should not refuse to provision the SIM just because the current handset it is in, is one they haven't tried. 

One difficulty with buying a SIM only contract is that you'll get poor support for the handset, certainly from budget providers where you need to be quite technical. 

If I was you, I'd just call them and ask them to provision your SIM for VoLTE. Don't get into a discussion about handsets. 

Tried calling Spusu again today, quoting you (thankyou!) Apparently they can't provision the SIM for VoLTE because "VoLTE isn't supported by us for that device" - they tell me they were only recently able to provide VoLTE on Google pixel phones and it took them a year to get the permissions for that....🤷‍♀️
Apparently they tried a sim reset, which cancelled location info and reset that, but still no WiFi calling, VoLTE or 4g.
This is immensely frustrating (particularly since I have no clue what I'm talking about!!)😞

booter

J_B said:

There's a thread on here somewhere about wifi calling on Lebara and a somewhat convoluted way of turning it on.

It worked for me so maybe worth a try?

Thanks @J_B - any idea where or when so I can have a hunt?

PHK

booter said:

PHK said:

The provisioning relates to the SIM not the handset. 

You have a SIM only contract, the SIM should be provisioned for VoLTE because you can use the SIM in any phone or device of your choice. It's not like you bought the two together as a package. 

They should not refuse to provision the SIM just because the current handset it is in, is one they haven't tried. 

One difficulty with buying a SIM only contract is that you'll get poor support for the handset, certainly from budget providers where you need to be quite technical. 

If I was you, I'd just call them and ask them to provision your SIM for VoLTE. Don't get into a discussion about handsets. 

Tried calling Spusu again today, quoting you (thankyou!) Apparently they can't provision the SIM for VoLTE because "VoLTE isn't supported by us for that device" - they tell me they were only recently able to provide VoLTE on Google pixel phones and it took them a year to get the permissions for that....🤷‍♀️
Apparently they tried a sim reset, which cancelled location info and reset that, but still no WiFi calling, VoLTE or 4g.
This is immensely frustrating (particularly since I have no clue what I'm talking about!!)😞

Given such poor customer service , I would vote with my feet if you can and go to a better provider. 

J_B

booter said:

J_B said:

There's a thread on here somewhere about wifi calling on Lebara and a somewhat convoluted way of turning it on.

It worked for me so maybe worth a try?

Thanks @J_B - any idea where or when so I can have a hunt?

Last post here ...

https://forums.moneysavingexpert.com/discussion/6432941/lebara-wifi-calling/p3

booter

Thanks @J_B I believe I've tried most (if not all) possible solutions listed in that thread.  Tbh, I've given up and gone with Lebara (mse deal) and lo and behold, I have Wifi calling/VoLTE/4G. 

You're right @PHK - terrible customer service from spusu - what a shame (although tbf, one representative's reponse was that I should switch provider).  So far no problem with Lebara