Uber refusing to refund after a taxi drivers dangerous driving and negligence - help!

Pollycat

brightfuture20 said:

I was under the impression drivers are not meant to help with bags due to risk of car theft. I know lots do but I don't think it's required. Too much flowery info to Uber you should have raised 2 bullet points - getting out without handbrake and the reversing down A6. Without cctv there isn't much they can do it's your word against his

Apparently, Uber says:

• Drivers may help with luggage, but it’s not guaranteed. Be courteous and inform them in advance about luggage needs.

Did the OP inform them in advance or was help simply expected?

outtatune

Always put the most important point in a complaint first.

So the OP's most important point, as they see it, was 'driver stopped to get a coffee after I had given him permission to stop to get a coffee'.

I'm not surprised Uber aren't taking this seriously.

Pollycat

outtatune said:

Always put the most important point in a complaint first.

So the OP's most important point, as they see it, was 'driver stopped to get a coffee after I had given him permission to stop to get a coffee'.

I'm not surprised Uber aren't taking this seriously.

The first (most important?) complaint was that the driver did not help with the bags.

mr_stripey

You would think any driver would be willing to help with bags but I doubt they are obligated to. It may depend on the expectation/attitude/entitlement/politeness of the passenger of course....

sheramber

Maybe he had a bad back.

outtatune

Pollycat said:

outtatune said:

Always put the most important point in a complaint first.

So the OP's most important point, as they see it, was 'driver stopped to get a coffee after I had given him permission to stop to get a coffee'.

I'm not surprised Uber aren't taking this seriously.

The first (most important?) complaint was that the driver did not help with the bags.

Not in the screenshots of the messages the OP sent to Uber, which have now been removed.

Pollycat

Butouttatune said:

Pollycat said:

outtatune said:

Always put the most important point in a complaint first.

So the OP's most important point, as they see it, was 'driver stopped to get a coffee after I had given him permission to stop to get a coffee'.

I'm not surprised Uber aren't taking this seriously.

The first (most important?) complaint was that the driver did not help with the bags.

Not in the screenshots of the messages the OP sent to Uber, which have now been removed.

According to the OP's first post.

Octavarium said:

Hi all, sorry for what will be a lengthy post, but feel it's important to get the facts established.

An incredibly rude taxi driver started the trip off by refusing to help me put my shopping in the boot. I had four bags and he sat there watching me struggle. I couldn't even get them in properly because of the parcel shelf, which he was instructing me how to remove.

"started the trip off".
That is very clear.

Ergates

outtatune said:

Pollycat said:

outtatune said:

Always put the most important point in a complaint first.

So the OP's most important point, as they see it, was 'driver stopped to get a coffee after I had given him permission to stop to get a coffee'.

I'm not surprised Uber aren't taking this seriously.

The first (most important?) complaint was that the driver did not help with the bags.

Not in the screenshots of the messages the OP sent to Uber, which have now been removed.

The OP's screenshots included several instances of their first name, mostly likely removed for that reason.

outtatune

Pollycat said:

Butouttatune said:

Pollycat said:

outtatune said:

Always put the most important point in a complaint first.

So the OP's most important point, as they see it, was 'driver stopped to get a coffee after I had given him permission to stop to get a coffee'.

I'm not surprised Uber aren't taking this seriously.

The first (most important?) complaint was that the driver did not help with the bags.

Not in the screenshots of the messages the OP sent to Uber, which have now been removed.

According to the OP's first post.

Octavarium said:

Hi all, sorry for what will be a lengthy post, but feel it's important to get the facts established.

An incredibly rude taxi driver started the trip off by refusing to help me put my shopping in the boot. I had four bags and he sat there watching me struggle. I couldn't even get them in properly because of the parcel shelf, which he was instructing me how to remove.

"started the trip off".
That is very clear.

But their complaint to Uber started off by moaning about the stop for coffee.

Pollycat

outtatune said:

Pollycat said:

Butouttatune said:

Pollycat said:

outtatune said:

Always put the most important point in a complaint first.

So the OP's most important point, as they see it, was 'driver stopped to get a coffee after I had given him permission to stop to get a coffee'.

I'm not surprised Uber aren't taking this seriously.

The first (most important?) complaint was that the driver did not help with the bags.

Not in the screenshots of the messages the OP sent to Uber, which have now been removed.

According to the OP's first post.

Octavarium said:

Hi all, sorry for what will be a lengthy post, but feel it's important to get the facts established.

An incredibly rude taxi driver started the trip off by refusing to help me put my shopping in the boot. I had four bags and he sat there watching me struggle. I couldn't even get them in properly because of the parcel shelf, which he was instructing me how to remove.

"started the trip off".
That is very clear.

But their complaint to Uber started off by moaning about the stop for coffee.

We are unable to see the messages to Uber.

A poorly structured, verbose complaint will never get the resolution the complainant wants.