Uber refusing to refund after a taxi drivers dangerous driving and negligence - help!

Okell

Pollycat said:

outtatune said:

Pollycat said:

Butouttatune said:

Pollycat said:

outtatune said:

Always put the most important point in a complaint first.

So the OP's most important point, as they see it, was 'driver stopped to get a coffee after I had given him permission to stop to get a coffee'.

I'm not surprised Uber aren't taking this seriously.

The first (most important?) complaint was that the driver did not help with the bags.

Not in the screenshots of the messages the OP sent to Uber, which have now been removed.

According to the OP's first post.

Octavarium said:

Hi all, sorry for what will be a lengthy post, but feel it's important to get the facts established.

An incredibly rude taxi driver started the trip off by refusing to help me put my shopping in the boot. I had four bags and he sat there watching me struggle. I couldn't even get them in properly because of the parcel shelf, which he was instructing me how to remove.

"started the trip off".
That is very clear.

But their complaint to Uber started off by moaning about the stop for coffee.

We are unable to see the messages to Uber...

But we did see the messages before the site team removed them and, as I recall, that is how the OP started off their complaint to uber.  

Pollycat said:

outtatune said:

Pollycat said:

Butouttatune said:

Pollycat said:

outtatune said:

Always put the most important point in a complaint first.

So the OP's most important point, as they see it, was 'driver stopped to get a coffee after I had given him permission to stop to get a coffee'.

I'm not surprised Uber aren't taking this seriously.

The first (most important?) complaint was that the driver did not help with the bags.

Not in the screenshots of the messages the OP sent to Uber, which have now been removed.

According to the OP's first post.

Octavarium said:

Hi all, sorry for what will be a lengthy post, but feel it's important to get the facts established.

An incredibly rude taxi driver started the trip off by refusing to help me put my shopping in the boot. I had four bags and he sat there watching me struggle. I couldn't even get them in properly because of the parcel shelf, which he was instructing me how to remove.

"started the trip off".
That is very clear.

But their complaint to Uber started off by moaning about the stop for coffee.

... A poorly structured, verbose complaint will never get the resolution the complainant wants.

But wasn't that the very point that @outtatune was trying to make - and which you appeared to be criticising(?).

Pollycat

Okell said:

Pollycat said:

outtatune said:

Pollycat said:

Butouttatune said:

Pollycat said:

outtatune said:

Always put the most important point in a complaint first.

So the OP's most important point, as they see it, was 'driver stopped to get a coffee after I had given him permission to stop to get a coffee'.

I'm not surprised Uber aren't taking this seriously.

The first (most important?) complaint was that the driver did not help with the bags.

Not in the screenshots of the messages the OP sent to Uber, which have now been removed.

According to the OP's first post.

Octavarium said:

Hi all, sorry for what will be a lengthy post, but feel it's important to get the facts established.

An incredibly rude taxi driver started the trip off by refusing to help me put my shopping in the boot. I had four bags and he sat there watching me struggle. I couldn't even get them in properly because of the parcel shelf, which he was instructing me how to remove.

"started the trip off".
That is very clear.

But their complaint to Uber started off by moaning about the stop for coffee.

We are unable to see the messages to Uber...

But we did see the messages before the site team removed them and, as I recall, that is how the OP started off their complaint to uber.  

Pollycat said:

outtatune said:

Pollycat said:

Butouttatune said:

Pollycat said:

outtatune said:

Always put the most important point in a complaint first.

So the OP's most important point, as they see it, was 'driver stopped to get a coffee after I had given him permission to stop to get a coffee'.

I'm not surprised Uber aren't taking this seriously.

The first (most important?) complaint was that the driver did not help with the bags.

Not in the screenshots of the messages the OP sent to Uber, which have now been removed.

According to the OP's first post.

Octavarium said:

Hi all, sorry for what will be a lengthy post, but feel it's important to get the facts established.

An incredibly rude taxi driver started the trip off by refusing to help me put my shopping in the boot. I had four bags and he sat there watching me struggle. I couldn't even get them in properly because of the parcel shelf, which he was instructing me how to remove.

"started the trip off".
That is very clear.

But their complaint to Uber started off by moaning about the stop for coffee.

... A poorly structured, verbose complaint will never get the resolution the complainant wants.

But wasn't that the very point that @outtatune was trying to make - and which you appeared to be criticising(?).

I don't recall the content of all of the messages.
I can only see the original post from the OP.
I don't think I'm appearing to criticise anything.
I'm pointing out what the OP said first in their original post.

niconedz

Uber driver here.
Uber have a history.
If a complaint/accusation comes in, true or not, that they consider serious enough (passenger safety, SA, falling asleep at the wheel, aggressive behaviour, etc.), then I guarantee you, that driver is instantly permanently deactivated. 

They'll in turn, gaslight the passenger with boilerplate drivel to the extent they just give up.
They do this because they don't have the time or resources to handle each complaint that comes in.

Drivers are queuing up by the hundreds waiting to get in, so these drivers getting dismissed is the easiest solution for them. The sad thing is that too many drivers are falsely accused of doing very bad things, mostly when the rider is simply pee'd off at being surged, in the hopes they'll get some money back. Uber get away with it by hiding behind gdpr so they don't even tell the driver what they are being accused of.

I've been a driver for 8 years and if my car wasn't fitted with CCTV, I'd have been deactivated 10 times by now by the amount of false accusations made against me.

I'm not calling the OP a liar, but an accusation like that would definitely lead to the driver's dismissal.