MS Office issue

HillStreetBlues

Instead of opening in Outlook, try saving (I save to desktop) and then see if it opens, as that will narrow it down a bit

J_B

HillStreetBlues said:

Instead of opening in Outlook, try saving (I save to desktop) and then see if it opens, as that will narrow it down a bit

I think it works fine then.

He's just emailed again and has concluded he'll bring it to me again tomorrow.

Hi

I’ve done 3 repairs using the link – 1 a quick one and 2 were longer ones. Restart after each repair. Still not resolved.

• I can open and operate Word and Excell.
• I can’t open them when they are attached to an email received using Office Outlook but I can do a “quick Print” and see them that way.

Any ideas?

HillStreetBlues

Is it just Work/Excel? can he open a pdf direct from Outlook?

J_B

HillStreetBlues said:

Is it just Work/Excel? can he open a pdf direct from Outlook?

Yes

tencharacters

HillStreetBlues

It  could be a Word trust issue as another program opens, so need to test this
Open Word then  File, More (sometimes More is omitted) Options, Trust Center, Trust Center Settings.
On the left second one down Trusted Locations. On the right hand side  Add New Location  under Path type in "C:\Users\USER NAME\ (replace that actual user name so might be C:\Users\J_B\)  then tick "subfolders of this location are also trusted" then OK and keep click on OK till everything goes.
Close Word then try and open Word in Outlook.
This is just a temp hopefully fix. just to see if this is the issue.

J_B

HillStreetBlues said:

It  could be a Word trust issue as another program opens, so need to test this
Open Word then  File, More (sometimes More is omitted) Options, Trust Center, Trust Center Settings.
On the left second one down Trusted Locations. On the right hand side  Add New Location  under Path type in "C:\Users\USER NAME\ (replace that actual user name so might be C:\Users\J_B\)  then tick "subfolders of this location are also trusted" then OK and keep click on OK till everything goes.
Close Word then try and open Word in Outlook.
This is just a temp hopefully fix. just to see if this is the issue.

Sadly, that hasn't helped

I also tried another link someone sent me at https://massgrave.dev/#download--how-to-use-it but that didn't help

We tried the 'on-line repair' thing again, but no joy.

Suppose we could uninstall/reinstall but as he uses pop3 we may use some old emails and contacts ... would we?

400ixl

Office 2019 is now End of Life and no longer supported for general users. Extended support for those who pay for that is October this year.

There are a number of known vulnerabilities which remain unpatched for those not with extended support, so best not to be using it really.

Time to upgrade to a supported version, especially if you are opening attachments from emails.

J_B

400ixl said:

Office 2019 is now End of Life and no longer supported for general users..............

Although I purchased it in 2019 it's not Office 2019 ... is it .....

HillStreetBlues

Sadly I'm at a loss on what it could be, I use Word, but never used Outlook.

J_B

Same here.

Just bizarre that the 'repair' worked one day, but then not the next!