MS Office issue

J_B

Our Kid has "Microsoft 365 apps for enterprise" on his W10 PC (I think I bought a 5 user bundle of eBay for a tenner in 2019)

It still works fine on my PC (I'm one of the other five users) but he has a strange issue ...

<< trying to make Word work, in vain. I can open Word and Excel but I can’t open Word or Excel documents or attachments. If an email comes in with a Word attachment I can’t open the attachment but I can do a quick print>>

He uses the stand-alone 'Outlook' email program to get his emails from his chosen ISP

I'm sure there's more questions needed but ... any pointers?

HillStreetBlues

Have you tried either the quick repair on online repair?

J_B

HillStreetBlues said:

Have you tried either the quick repair on online repair?

Neither, sorry. Thanks

Like this? https://support.microsoft.com/en-gb/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

HillStreetBlues

Yes that's the one.

J_B

He's visiting tomorrow so we'll investigate then.

J_B

He came, I saw, we conquered

Did 'quick repair' no joy

Tried 'online repair' and outlook (new) appeared in the programs - tried that and it was asking for pop and smtp details for his farming.co.uk ISP which we couldn't get right!

Looked again in programs and saw outlook (no mention of new) and tried that - it opened emails but still gave an error message when opening Word attachments.

Restarted PC for about the 5th time and ... 🍾 it worked.

He's just emailed and reported 'all good'.

Thanks   @HillStreetBlues for the help

J_B

Sadly 'our kid' has just messaged again and said ....

Sorry to tell you, but can’t open Word and Excell attachments again. Was OK but now not!!

Shall we try online repair again or???

HillStreetBlues

J_B said:

Sadly 'our kid' has just messaged again and said ....

Sorry to tell you, but can’t open Word and Excell attachments again. Was OK but now not!!

Shall we try online repair again or???

Can they be opened with right click "Open with"?

J_B

HillStreetBlues said:

J_B said:

Sadly 'our kid' has just messaged again and said ....

Sorry to tell you, but can’t open Word and Excell attachments again. Was OK but now not!!

Shall we try online repair again or???

Can they be opened with right click "Open with"?

Will ask

tencharacters

BFBW

J_B said:

Our Kid has "Microsoft 365 apps for enterprise" on his W10 PC (I think I bought a 5 user bundle of eBay for a tenner in 2019)

It still works fine on my PC (I'm one of the other five users) but he has a strange issue ...

<< trying to make Word work, in vain. I can open Word and Excel but I can’t open Word or Excel documents or attachments. If an email comes in with a Word attachment I can’t open the attachment but I can do a quick print>>

He uses the stand-alone 'Outlook' email program to get his emails from his chosen ISP

I'm sure there's more questions needed but ... any pointers?

2019?
Erm... could it be that unless you've been paying the subscription fee, it has likely moved to Disabled status? It was probably in the Expired status beforehand. It lasts 90 days in that status before moving to Disabled.
Look here: https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide
I think it affects the amount of licences available, but I cannot be sure.

J_B

BFBW said:

2019?
Erm... could it be that unless you've been paying the subscription fee, it has likely moved to Disabled status? It was probably in the Expired status beforehand. It lasts 90 days in that status before moving to Disabled.
Look here: https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide
I think it affects the amount of licences available, but I cannot be sure.

Morning

As I say, it all still works fine apart from when he has to open an MS Attachment from his MS Outlook program

It also works fine on the other users but they don't use Outlook.

Error message here ...