Tomato refusing to move my account to new address: options?

GingerTim

WibbleBaaaaaa said:

GingerTim said:

WibbleBaaaaaa said:

Unfortunatly you area victum of these ludicrious failed switching fines that are now impose unfairly in my view, on new and young untility companies trying to get a foothold, and of course only imposed ONCE the big 6 were establised with the help of ofgem have agreed to put up more hurdles to new companies, then the major utility cartels ever had to deal with when they were starting out, hence why TE have been forced to put a pause on all switches.......but this is evidence that these failed switch fines need to be looking into if they can help to cause a new energy company to actually fail, because the only people who lose are the customers of that energy company and those jobs at TE, and i am sure the big utility cartels are more than happy to see that happen, as they do not want more competition, and that is why it is a broken system that favous the established utility cartels while punishing new and young companies trying to get a foothold.

I realise that switching failure fines are a peculiar bee in your bonnet, but this is nothing to do with them. An energy supplier account is to the property, so when you move to a new home you are treated as a new customer and have to open a new account. That' just the way it has worked for decades, long before the switching process as we know it was a thing. 

I think it was pointed out to you on another thread when you posted something similar that the 'Big 6' lobbied against switching fines, which somewhat goes against your conspiracy narrative.

Don't take it so personally, relax and chill.

Haven't taken anything personally. Just find it a bit odd that you're inserting your personal hobby horse into a thread on a totally unrelated topic?

bob2302

TroubledTarts said:

WibbleBaaaaaa said:

Unfortunatly you area victum of these ludicrious failed switching fines that are now impose unfairly in my view, on new and young untility companies trying to get a foothold, 

This post has nothing to do with switching fines if you read it.

It's relevant since it's the reason the OP can't use TE at the new property. 

TroubledTarts

bob2302 said:

TroubledTarts said:

WibbleBaaaaaa said:

Unfortunatly you area victum of these ludicrious failed switching fines that are now impose unfairly in my view, on new and young untility companies trying to get a foothold, 

This post has nothing to do with switching fines if you read it.

It's relevant since it's the reason the OP can't use TE at the new property. 

I think the reason tomato couldn't follow the normal moving house process other suppliers have is because they cannot take on new customers. New MPANS. Not the fines. The CEO has not suggested the fines are the reason for closing the doors they have cited growing pains.

quote from OP first post.

Before moving, I followed their advice and emailed them in early February to get the meter at my new place registered. I didn’t hear back, so I called them up, and they assured me they were working on it. Fast forward a month, and today they’ve informed me they’re no longer registering new meters.

Bendo

WibbleBaaaaaa said:

Unfortunatly you area victum of these ludicrious failed switching fines that are now impose unfairly in my view, on new and young untility companies trying to get a foothold, and of course only imposed ONCE the big 6 were establised with the help of ofgem have agreed to put up more hurdles to new companies, then the major utility cartels ever had to deal with when they were starting out, hence why TE have been forced to put a pause on all switches.......but this is evidence that these failed switch fines need to be looking into if they can help to cause a new energy company to actually fail, because the only people who lose are the customers of that energy company and those jobs at TE, and i am sure the big utility cartels are more than happy to see that happen, as they do not want more competition, and that is why it is a broken system that favous the established utility cartels while punishing new and young companies trying to get a foothold.

You don't think the fines were put in place to dissuade incompetent suppliers offering cheap rates,  giving switch dates, failing to switch said customers on promised date and then those customers sometime later realising they are running their immersions etc on their existing suppliers SVR rate rather than 5p / kWh?

The penalty doesn't adversely affect small suppliers,  it affects only incompetent ones.

lb00

Hi all,

just to be clear, on my new address currently I am with OVO as the previous customer was with them.

Tomato started refusing new meters a couple of days ago. 
I requested the change of address one month ago.
Even if they are not registering new meters they should at least honour what they've been saying for one month and what they state on their website.

I've emailed again filing a formal complaint as a last attempt otherwise will go somewhere else.
Thank you again.

TroubledTarts

lb00 said:

Hi all,

just to be clear, on my new address currently I am with OVO as the previous customer was with them.

Tomato started refusing new meters a couple of days ago. 
I requested the change of address one month ago.
Even if they are not registering new meters they should at least honour what they've been saying for one month and what they state on their website.

I've emailed again filing a formal complaint as a last attempt otherwise will go somewhere else.
Thank you again.

What exactly do they say about home moves on their website?

Sounds like this was all whilst they were having major issues switching any property.

Chrysalis

Its either dont move or pay more for electric I guess.

QrizB

lb00 said:

Tomato started refusing new meters a couple of days ago. 
I requested the change of address one month ago.
Even if they are not registering new meters they should at least honour what they've been saying for one month and what they state on their website.

If they're prevented from taking on new accounts (by Ofgem, by Elexon or by some other external body) then they simply can't take you on.

If it's an internal management decision, they could waive it but they might not choose to.