Tomato refusing to move my account to new address: options?

lb00

Hi all,

I moved house on February 17th. At my previous address, I was with Tomato Energy, and overall, I’d been pretty happy with them.

Before moving, I followed their advice and emailed them in early February to get the meter at my new place registered. I didn’t hear back, so I called them up, and they assured me they were working on it. Fast forward a month, and today they’ve informed me they’re no longer registering new meters.

I’m really disappointed — I passed up several good fixed deals because I wanted to stick with Tomato, as the tariff I secured in October was quite competitive. Now they’re essentially saying they won’t take me on.

What are my options here? Is there any way to escalate this, or should I just cut my losses and switch to another provider?

I’ve heard Octopus is still a solid choice, but Cheap Energy Club is pointing me towards Fuse Energy, Ecotricity, and Home Energy.

For context, my flat is electricity-only with fairly high usage (around 5000 kWh per year).

Any advice would be much appreciated!

Thanks so much!

molerat

There is no compulsion for an energy supplier to move a tariff to a new property unless there is a specific clause in the contract.  You need to contact the current incumbent supplier of the property and once you have done that you can consider moving supplier.

The_Groat_Counter

lb00 said:

[...]

What are my options here? Is there any way to escalate this, or should I just cut my losses and switch to another provider?

Cut your losses and move on. Tomato Energy seems to be having a bit of a wobble.

PRAISETHESUN

When you move home, the process should always be as follows:

Provide closing meter readings to your current supplier
Provide opening meter readings to the existing supplier at the new property
Then if you want to change suppliers at the new property, arrange for your supply to be switched to a new supplier of your choice.

Tomato have no obligation to move your contract to the new address - you are the ones breaking the terms of the agreement you entered into, not them. If they no longer offer you the best deal then I'd definitely be looking elsewhere.

lb00

Thank you @molerat @PRAISETHESUN @The_Groat_Counter

Would you recommend switching to Octopus? Is it still a thing to switch to them on the flexible and then save with Tracker or Agile? I've got a smart meter and use electricity mainly in the mornings and evenings and overnight for heating.

Or would you recommend picking one between Fuse Energy, Ecotricity, and Home Energy, which are the cheapest on the MSE energy club?

Thanks so much!

bristolleedsfan

I would put a complaint in, a few energy suppliers allow tariffs to move to new address and this indicates Tomato do as well.

https://www.tomato.energy/contact
"If you need to move your Tomato Energy account to a new address, please email us at customer.care@tomato.energy"

Newbie_John

Who's your current provider? Tomato says they paused new registrations, so there's a chance they may open up again next month or later, up to you, but I don't think complaint of any kind will help here anyone - they're too small provider - with like 20 people max 😅

lb00

bristolleedsfan said:

I would put a complaint in, a few energy suppliers allow tariffs to move to new address and this indicates Tomato do as well.

https://www.tomato.energy/contact
"If you need to move your Tomato Energy account to a new address, please email us at customer.care@tomato.energy"

This is what I was saying. They say this on the website and when I phoned them they repeatedly reassured me it could be done.
Now they've replied to me they're not taking new customers anymore. Point is: I am not a new customer, I am an existing customer who wants their supply moved to the new address.

Anyway I guess I'll just move on - any tips on who to switch to?
Thank you!

tim_p

Who’s the current provider at the property if TE aren’t able to move your account?

bristolleedsfan

lb00 said:

bristolleedsfan said:

I would put a complaint in, a few energy suppliers allow tariffs to move to new address and this indicates Tomato do as well.

https://www.tomato.energy/contact
"If you need to move your Tomato Energy account to a new address, please email us at customer.care@tomato.energy"

Anyway I guess I'll just move on - any tips on who to switch to?
Thank you!

Fuse Energy if you can do app only likely to be significantly cheaper than Octopus Energy for Electricity only.

QrizB

lb00 said:

Now they've replied to me they're not taking new customers anymore. Point is: I am not a new customer, I am an existing customer who wants their supply moved to the new address.

You are, though. Your old account at your old address has been closed, and you want to open a new account at a new address.