Tomato refusing to move my account to new address: options?

bristolleedsfan

Taken from O/P "Before moving, I followed their advice and emailed them in early February to get the meter at my new place registered. I didn’t hear back, so I called them up, and they assured me they were working on it"

farouk.alhassan@tomato.energy    Tomato E - Chief

Reed_Richards

lb00 said:

Now they've replied to me they're not taking new customers anymore. Point is: I am not a new customer, I am an existing customer who wants their supply moved to the new address.

I know it seems that way to you but that's not the way that any electricity supplier would see things.    

WibbleBaaaaaa

Unfortunatly you area victum of these ludicrious failed switching fines that are now impose unfairly in my view, on new and young untility companies trying to get a foothold, and of course only imposed ONCE the big 6 were establised with the help of ofgem have agreed to put up more hurdles to new companies, then the major utility cartels ever had to deal with when they were starting out, hence why TE have been forced to put a pause on all switches.......but this is evidence that these failed switch fines need to be looking into if they can help to cause a new energy company to actually fail, because the only people who lose are the customers of that energy company and those jobs at TE, and i am sure the big utility cartels are more than happy to see that happen, as they do not want more competition, and that is why it is a broken system that favous the established utility cartels while punishing new and young companies trying to get a foothold.

GingerTim

WibbleBaaaaaa said:

Unfortunatly you area victum of these ludicrious failed switching fines that are now impose unfairly in my view, on new and young untility companies trying to get a foothold, and of course only imposed ONCE the big 6 were establised with the help of ofgem have agreed to put up more hurdles to new companies, then the major utility cartels ever had to deal with when they were starting out, hence why TE have been forced to put a pause on all switches.......but this is evidence that these failed switch fines need to be looking into if they can help to cause a new energy company to actually fail, because the only people who lose are the customers of that energy company and those jobs at TE, and i am sure the big utility cartels are more than happy to see that happen, as they do not want more competition, and that is why it is a broken system that favous the established utility cartels while punishing new and young companies trying to get a foothold.

I realise that switching failure fines are a peculiar bee in your bonnet, but this is nothing to do with them. An energy supplier account is to the property, so when you move to a new home you are treated as a new customer and have to open a new account. That' just the way it has worked for decades, long before the switching process as we know it was a thing. 

I think it was pointed out to you on another thread when you posted something similar that the 'Big 6' lobbied against switching fines, which somewhat goes against your conspiracy narrative.

TroubledTarts

WibbleBaaaaaa said:

Unfortunatly you area victum of these ludicrious failed switching fines that are now impose unfairly in my view, on new and young untility companies trying to get a foothold, and of course only imposed ONCE the big 6 were establised with the help of ofgem have agreed to put up more hurdles to new companies, then the major utility cartels ever had to deal with when they were starting out, hence why TE have been forced to put a pause on all switches.......but this is evidence that these failed switch fines need to be looking into if they can help to cause a new energy company to actually fail, because the only people who lose are the customers of that energy company and those jobs at TE, and i am sure the big utility cartels are more than happy to see that happen, as they do not want more competition, and that is why it is a broken system that favous the established utility cartels while punishing new and young companies trying to get a foothold.

This post has nothing to do with switching fines if you read it.

This is as old as time issue of taking your supplier with you to a new address which has a process that the OP was unaware of until it has been explained to them.

bristolleedsfan

GingerTim said:

WibbleBaaaaaa said:

Unfortunatly you area victum of these ludicrious failed switching fines that are now impose unfairly in my view, on new and young untility companies trying to get a foothold, and of course only imposed ONCE the big 6 were establised with the help of ofgem have agreed to put up more hurdles to new companies, then the major utility cartels ever had to deal with when they were starting out, hence why TE have been forced to put a pause on all switches.......but this is evidence that these failed switch fines need to be looking into if they can help to cause a new energy company to actually fail, because the only people who lose are the customers of that energy company and those jobs at TE, and i am sure the big utility cartels are more than happy to see that happen, as they do not want more competition, and that is why it is a broken system that favous the established utility cartels while punishing new and young companies trying to get a foothold.

 An energy supplier account is to the property, so when you move to a new home you are treated as a new customer and have to open a new account. That' just the way it has worked for decades, long before the switching process as we know it was a thing. 

https://www.eonnext.com/help/moving-home

Already with E.ON Next? Bring us with you to your new home.

If we're your energy supplier for your old home, we'll make it easy for you to take your current energy tariff with you to your new home

https://www.britishgas.co.uk/discover/home-move/

Moving Home with British Gas

Existing customer

• Transfer your account to your new home

https://octopus.energy/blog/moving-house-heres-what-you-need-know/

If you’re moving out

Your tariff will stay the same, and so will your Direct Debit amount. Once we have a better idea of your usage at the new property we can help you decide if your monthly payment is right.

After you’ve moved, you’ll get a bill showing your end of usage at the old home and the start of usage at the new one

https://www.edfenergy.com/energywise/timeline-checklist-for-moving-house

If you're an existing EDF customer and are staying with us after your move, you can tell us you're moving via MyAccount, and we'll set up your energy in your new home. 

https://www.ovoenergy.com/moving-home

I’m already an OVO customer

You can take your OVO energy supply to your new home. Just log in to your account and we’ll guide you through the process.

https://www.tomato.energy/contact

If you need to move your Tomato Energy account to a new address, please email us at customer.care@tomato.energy

Qyburn

lb00 said:

For context, my flat is electricity-only with fairly high usage (around 5000 kWh per year).

What sort of heating?  Octopus have various options for specific types of heating.

WibbleBaaaaaa

GingerTim said:

WibbleBaaaaaa said:

Unfortunatly you area victum of these ludicrious failed switching fines that are now impose unfairly in my view, on new and young untility companies trying to get a foothold, and of course only imposed ONCE the big 6 were establised with the help of ofgem have agreed to put up more hurdles to new companies, then the major utility cartels ever had to deal with when they were starting out, hence why TE have been forced to put a pause on all switches.......but this is evidence that these failed switch fines need to be looking into if they can help to cause a new energy company to actually fail, because the only people who lose are the customers of that energy company and those jobs at TE, and i am sure the big utility cartels are more than happy to see that happen, as they do not want more competition, and that is why it is a broken system that favous the established utility cartels while punishing new and young companies trying to get a foothold.

I realise that switching failure fines are a peculiar bee in your bonnet, but this is nothing to do with them. An energy supplier account is to the property, so when you move to a new home you are treated as a new customer and have to open a new account. That' just the way it has worked for decades, long before the switching process as we know it was a thing. 

I think it was pointed out to you on another thread when you posted something similar that the 'Big 6' lobbied against switching fines, which somewhat goes against your conspiracy narrative.

Don't take it so personally, relax and chill.

lb00

Qyburn said:

lb00 said:

For context, my flat is electricity-only with fairly high usage (around 5000 kWh per year).

What sort of heating?  Octopus have various options for specific types of heating.

It's an air to air heat pump, there is a ducted ac system.
Hot water provided by an unvented hot water tank.
Mostly using energy in the mornings and evenings and during the night, in the weekends throughout the day.

Should I give Octopus a shot or go with Fuse Energy?

tim_p

Who are you currently paying for your power??