Samsung Trade in Device Market value was GBP 50 when accepted, now they would only give 10

powerful_Rogue

gvndsoni20 said:

powerful_Rogue said:

Trade in values are always going to be higher then the standard recycle scheme.

thanks, yest it was a trade in exchange, but now they want to shrug off with the recycle value, when it should be trade-in value, set by themselves, I am not asking for more, all I wonder is if they don't want to give back what is promised and agreed upon themselves. 

Not really. Trade in values are usually higher because the customer will be spending more within the same transaction. You are no longer trading in that phone, so not entitiled to the trade in value. This you agreed to when you started the trade in process.

You need to go back to Samsung and ask where the value of £10 has come from instead of the £40 currently showing on their recylce site.

gvndsoni20

tedted said:

but are you still trading it in for a new phone

no, I found new phone faults so sent it back for a refund within 14 days on buying online, and wanted my traded in device back.

GDB2222

gvndsoni20 said:

tedted said:

but are you still trading it in for a new phone

no, I found new phone faults so sent it back for a refund within 14 days on buying online, and wanted my traded in device back.

Obviously, if you were being offered a premium price for the old device on the basis that it was part of a larger deal, you could no longer expect the premium now. But, that’s not the case. You have evidence from CEX that £50 was a reasonable figure. In fact, slightly on the low side. The trade in company's own website values the device at £40, and their own T and Cs state that’s the price they should pay now. Yet, for no particular reason, they seem to be offering only £10. On the face of it, that’s a simple breach of contract. I would like to hear the company's explanation, but at the moment it seems bizarre.

This is a consumer rights forum, and sometimes you have to go to court to assert those rights. My fuse tends to be short, so by now I would have drafted a LBA. Do you need a hand with that?

powerful_Rogue

GDB2222 said:

gvndsoni20 said:

tedted said:

but are you still trading it in for a new phone

no, I found new phone faults so sent it back for a refund within 14 days on buying online, and wanted my traded in device back.

Obviously, if you were being offered a premium price for the old device on the basis that it was part of a larger deal, you could no longer expect the premium now. But, that’s not the case. You have evidence from CEX that £50 was a reasonable figure. In fact, slightly on the low side. The trade in company's own website values the device at £40, and their own T and Cs state that’s the price they should pay now. Yet, for no particular reason, they seem to be offering only £10. On the face of it, that’s a simple breach of contract. I would like to hear the company's explanation, but at the moment it seems bizarre.

This is a consumer rights forum, and sometimes you have to go to court to assert those rights. My fuse tends to be short, so by now I would have drafted a LBA. Do you need a hand with that?

No need to be so premature. As already suggested to the OP:

However, the cash equivalent price I can see for the Note 9 on that website is £40 not £10. I would go back and challenge the cash equivalent price in their T&C's.

You need to go back to Samsung and ask where the value of £10 has come from instead of the £40 currently showing on their recylce site.

If there is no luck there, then it's the time to consider sending a LBA.

Flies and honey.