RWG - Communications Ombudsman

psul

https://www.ofcom.org.uk/phones-and-broadband/service-quality/adr-schemes/#I
According to this all providers should be members of an Alternative Dispute Resolution Scheme. It then lists providers and the scheme they are a member of.
Can't see RWG anywhere on the list. 

movedto03

The company name is iwithacircle but that's also not listed. 

psul

pyrrhus80 said:

Like a lot of others, I am having problems with RWG.

I only joined them a little under two weeks ago and have been completely unable to send or receive calls or texts in that time. Most frustratingly. I ported my number over and am now effectively locked out of my online banking because I can't receive my OTPs.

On the support page of the RWG website is a large "Communications Ombudsman" banner, under which they proudly claim to be a member of the scheme for dispute resolution. However, when visiting the Communications Ombudsman website to raise a dispute, RWG is not listed, nor is their parent company "Iwithacircle"

Have they lied about being a member, or are they listed under another name?

Just spoke to someone at the Communications Ombudsman and apparently RWG are a member under the name RWGMOBILE. It still doesn't show on the list but at least it means a complaint can be made.

Chathelp

I have had lots of issues with RWG over the last few months, and they are now on the Communications Ombudsman dropdown list, select RWG on the drop down menu and let them know the issues you are having and the resolution you would like. They are friendly and will help resolve the issue and can even award compensation.

Phones4Chris

alanjones60 said:

Seen on another forum NOW has bought out RWG

Where did you see that Alan? I also have one of the original 100/100/750 SIMs which I use quite regularly and had no problems with service.

alanjones60

Cant remember now,but as iv said before,NOW mobiles live chat handles RWG enquires now,and they sort out problems fast.
Much faster than RWG themselves ever did

Frozen_up_north

You can check them out on this site:
https://www.gov.uk/get-information-about-a-company

Fireat40

alanjones60 said:

Cant remember now,but as iv said before,NOW mobiles live chat handles RWG enquires now,and they sort out problems fast.
Much faster than RWG themselves ever did

agreed! Even porting into RWG is done via NOW as I found out recently