Help with railway Apcoa Fine ZZPS now involved

LillacIris

I have recieved a response from DVLA, they are passing it over to ICA.

Dear ____

Further to your email of 28 July 2025 your case will now be prepared for the Independent

Complaints Assessor (ICA). This will be forwarded to them within fifteen working days from

the date we received the request. The ICA will usually acknowledge receipt of these papers

within five working days of receipt. The ICA will contact you separately when reviewing your

case.

The DVLA and where appropriate the Department for Transport (DfT) and the ICA will use

your personal information for the purposes of handling your complaint, producing

anonymised reports and seeking an improvement to services.

If you have any further questions, please email me at ICArequests@dvla.gov.uk.

Further information about how each DfT body looks after personal information can be found

in the Department’s information charter (available on the DfT website).

Yours sincerely

Sent unsigned by email

Mrs ____

DVLA Complaints & ICA Referral Team

Find out about DVLA’s online services.

Visit: www.gov.uk/dvla

Nellymoser

Like @doubledotcom I believe this was the correct action to take.

doubledotcom said: ....The only way to expose this institutional failure is through volume: repeated, documented complaints that force scrutiny. Silence enables abuse. Pressure compels reform.