RESOLVED - Thames Water letter - "You may have a water leak" ??

brook_heather

You can check whether you have an internal or external leak by turning off your stopcock inside and see whether the meter still records usage.

Grumpy_chap

makara said:

I don't think we ever agreed to a smart meter (unless TW decided they were mandatory?) - 

If you are in a water-stressed area, then meters are mandatory.
It is a simple change of the meter head to upgrade a conventional water meter to a smart meter by fitting an AMR (Automated Meter Reading) module where the little digital display sits.
It seems like this has all worked well for you in at least identifying the leak before you received a high bill and took fright.
Hope you can get the leak resolved easily enough.

makara

RESOLVED -

I finally called Thames Water today - and when I told them I had tried booking an appointment using the Q.R. code on the letter but couldn't - and hence was calling instead - the operator told me the reason I couldn't was because the leak had ALREADY been fixed on February 16th

When I mentioned the letter was dated February 17th she said it may just have been a delay

So all's well that ends well

I did ask her to put me through to the billing department to check if we had been billed excessively for THEIR leak - but when she did the overseas operator didn't seem to be able to hear me - and I hung up

I am ASSUMING we won't have been unfairly billed - let's see...

GingerTim

Do you know if the leak was on your side of the meter? Presumably not if they fixed it.

makara

GingerTim said:

Do you know if the leak was on your side of the meter? Presumably not if they fixed it.

I did ask - but the operator in an embarrassed voice said she doesn't know - which suggests to me it was on their side

GingerTim

makara said:

GingerTim said:

Do you know if the leak was on your side of the meter? Presumably not if they fixed it.

I did ask - but the operator in an embarrassed voice said she doesn't know - which suggests to me it was on their side

Good news if so!