Fitbit sense and versa 3 overheating issues.

sheramber

Fitbit have replaced the faulty one.   The OP doesn’t like the one they have sent as the replacement. 

troberts

sheramber said:

Fitbit have replaced the faulty one.   The OP doesn’t like the one they have sent as the replacement. 

Hi,  it's not a case of not liking it,  the replacment has had a forced update that has rendered the replacment not as described and not at a satisfactory condition.  

troberts

sheramber said:

Is there a case to be brought against fitbit under these laws.  

If so all the effected owners in the uk should start this.

  Who do expect to start 'this' if not you?

I would definitely start this,  but I am unsure how to to be honest.  

elsien

troberts said:

sheramber said:

Fitbit have replaced the faulty one.   The OP doesn’t like the one they have sent as the replacement. 

Hi,  it's not a case of not liking it,  the replacment has had a forced update that has rendered the replacment not as described and not at a satisfactory condition.  

Although I return to my point that you don’t actually know that yours is not as described or in an unsatisfactory condition because you haven’t tested it. 

You’ve had three years worth out of the other one, the battery would be potentially starting to go anyway, you’ve had a new replacement although you believe it is not as good and you’ve been offered $50 compensation. I would suggest any claim at the moment is a nonstarter. 

troberts

elsien said:

troberts said:

sheramber said:

Fitbit have replaced the faulty one.   The OP doesn’t like the one they have sent as the replacement. 

Hi,  it's not a case of not liking it,  the replacment has had a forced update that has rendered the replacment not as described and not at a satisfactory condition.  

Although I return to my point that you don’t actually know that yours is not as described or in an unsatisfactory condition because you haven’t tested it. 

You’ve had three years worth out of the other one, the battery would be potentially starting to go anyway, you’ve had a new replacement although you believe it is not as good and you’ve been offered $50 compensation. I would suggest any claim at the moment is a nonstarter. 

Hi, I completely understand,  although my battery was still very good as I have looked after it and still lasts 4-5 days depending on how much i exercise.  My problem is fitbit have known about this problem as it is an inherent issue with the devices effected.  Thus forced update is only a mask to pre ent the battery from charging to 100% thus hopefully stopping any overheating.  My concern is the device is a ticking burn bomb,  when a battery goes into thermal runaway there is now stopping it.  I definitely do not want this in my wrist.  Very dangerous.

Grumpy_chap

Is the replacement watch that the OP has plus the £50 compensation under the manufacturer's warranty, or under consumer rights?
Under warranty, the manufacturer can have any terms they choose.
Under consumer rights I am not sure the OP would get much at all for a 3-year old fitness tracker.  That really seems to be about the lifetime of this type of product.

Aylesbury_Duck

troberts said:

elsien said:

troberts said:

sheramber said:

Fitbit have replaced the faulty one.   The OP doesn’t like the one they have sent as the replacement. 

Hi,  it's not a case of not liking it,  the replacment has had a forced update that has rendered the replacment not as described and not at a satisfactory condition.  

Although I return to my point that you don’t actually know that yours is not as described or in an unsatisfactory condition because you haven’t tested it. 

You’ve had three years worth out of the other one, the battery would be potentially starting to go anyway, you’ve had a new replacement although you believe it is not as good and you’ve been offered $50 compensation. I would suggest any claim at the moment is a nonstarter. 

Hi, I completely understand,  although my battery was still very good as I have looked after it and still lasts 4-5 days depending on how much i exercise.  My problem is fitbit have known about this problem as it is an inherent issue with the devices effected.  Thus forced update is only a mask to pre ent the battery from charging to 100% thus hopefully stopping any overheating.  My concern is the device is a ticking burn bomb,  when a battery goes into thermal runaway there is now stopping it.  I definitely do not want this in my wrist.  Very dangerous.

Don't wear it, then.  Dramatising the possible consequences of an item you haven't even tried yet is not the way to a successful claim.  As elsien says, you're jumping to a conclusion based on other people's experience and now introducing a health and safety what-if to your argument.  I think you've had what might be described as betterment already.  I don't think you're going to get the full refund you're after, unless you can negotiate one as a goodwill gesture.  You're certainly not entitled to one, and chucking in stuff about burned wrists is unlikely to generate goodwill.

If you're determined to start some sort of collective campaign, facebook is probably the best place to seek people in a similar situation.  There will be all sorts of running groups where you could scout for recruits.  Just remember to keep things factual and avoid straying into libellous territory.

born_again

troberts said:

elsien said:

troberts said:

sheramber said:

Fitbit have replaced the faulty one.   The OP doesn’t like the one they have sent as the replacement. 

Hi,  it's not a case of not liking it,  the replacment has had a forced update that has rendered the replacment not as described and not at a satisfactory condition.  

Although I return to my point that you don’t actually know that yours is not as described or in an unsatisfactory condition because you haven’t tested it. 

You’ve had three years worth out of the other one, the battery would be potentially starting to go anyway, you’ve had a new replacement although you believe it is not as good and you’ve been offered $50 compensation. I would suggest any claim at the moment is a nonstarter. 

Hi, I completely understand,  although my battery was still very good as I have looked after it and still lasts 4-5 days depending on how much i exercise.  My problem is fitbit have known about this problem as it is an inherent issue with the devices effected.  Thus forced update is only a mask to pre ent the battery from charging to 100% thus hopefully stopping any overheating.  My concern is the device is a ticking burn bomb,  when a battery goes into thermal runaway there is now stopping it.  I definitely do not want this in my wrist.  Very dangerous.

Batteries tend to only go into thermal runaway when being charged. Which will not be on your wrist.

End of the day, Fit Bit has a one year warranty. They did not have to replace these devices. 

Grumpy_chap

Aylesbury_Duck said:

There will be all sorts of running groups where you could scout for recruits. 

Or not, most runners would likely have a Garmin device.

Aylesbury_Duck

Grumpy_chap said:

Aylesbury_Duck said:

There will be all sorts of running groups where you could scout for recruits. 

Or not, most runners would likely have a Garmin device.

True.  I've switched to Coros after many years with Garmin.  Before that I had a TomTom.